Cisco Cisco Email Security Appliance C680 Betriebsanweisung
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Cisco AsyncOS 8.5 for Email User Guide
Chapter 29 Spam Quarantine
Managing Messages in the Spam Quarantine
Troubleshooting Spam Notifications
User Receives Multiple Notifications
Problem
A user receives multiple spam notifications for a single message.
Solution
Possible causes:
•
The user has multiple email addresses and the spam message was sent to more than one of those
addresses.
addresses.
•
The user is a member of one or more email aliases that received the spam message. To minimize
duplications, and for more information, see
duplications, and for more information, see
Recipient Does Not Receive Notifications
Problem
Recipient is not receiving spam notifications.
Solution
•
If notifications are being sent to the “Deliver Bounce Messages To:” address instead of to spam
recipients, this means that spam notifications are enabled, but spam quarantine access is not enabled.
See
recipients, this means that spam notifications are enabled, but spam quarantine access is not enabled.
See
.
•
Have the user check the junk mail settings of their email client.
Managing Messages in the Spam Quarantine
This section explains how to work with messages in local or external spam quarantines.
Administrative users can see and manage all messages in the spam quarantine.
Accessing the Spam Quarantine (Administrative Users)
Step 1
Select Monitor > Spam Quarantine, then click the number in the Messages column.
The spam quarantine opens in a separate browser window.
Searching for Messages in the Spam Quarantine
Procedure
Step 1
Specify an envelope recipient.
Note
You can enter a partial address.
Step 2
Select whether the search results should match the exact recipient you entered, or whether the results
should contain, start with, or end with your entry.
should contain, start with, or end with your entry.