Cisco Cisco Prime Cable Provisioning 5.0 Informationshandbuch

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Access to an online knowledge base, communities, and tools

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Collaborative learning that provides additional knowledge and training opportunities

ESW has the same deliverables as Software Application Support (SAS) service. Cisco Prime Product

Assured Software Subscription entitles you to major software version upgrades of Cisco Prime products when

linked to an active ESW contract. ESW is a prerequisite; without an active ESW contract you cannot

download major upgrades using Cisco Prime Product Assured Software Subscription. Therefore, it is

preferred that both Cisco Prime Product Assured Software Subscription and ESW be ordered at the same

time.

Q. Is ESW mandatory?

A. ESW is optional for any customer; however, without an active ESW contract a customer cannot download

major upgrades using Cisco Prime Product Assured Software Subscription. It is preferred that both Cisco

Prime Product Assured Software Subscription and ESW be ordered at the same time.

Q. Is ESW an annual fee or is it paid just one time?

A. ESW is an annual fee, similar to SAS. You can buy one-, two-, or three-year contracts for ESW, for which you

pay the full amount up front; there are additional discounts for multiyear contracts.

Q. What is the difference between SAS, Cisco Software Application Support plus Upgrade (SASU), and ESW?

A. Deliverables of SAS and ESW are exactly the same. They both offer application maintenance and minor

release updates, global 24-hour access to TAC, and access to an online knowledge base, communities, and

tools. In addition to the deliverable of ESW and SAS, SASU offers major upgrade releases as well. The

combination of it and ESW is equivalent to SASU in terms of deliverables.

ESW replaces SAS for those Cisco Prime products that offer Cisco Prime Product Assured Software

Subscription.

For all other Cisco Prime products that do not yet offer Cisco Prime Product Assured Software Subscription,

SAS delivers timely uninterrupted access to the latest Cisco software application updates, including bug fixes,

maintenance, and minor releases for the covered software application. SAS also includes 24-hour assistance

from the Cisco TAC and unrestricted access to a wide range of online tools and communities that can help

you solve issues quickly.

For those Cisco Prime products that currently offer SASU, the combination of ESW and Cisco Prime Product

Assured Software Subscription will replace SASU.

Q. Is Cisco Prime Product Assured Software Subscription valid only for specific releases of software?

A. No, it is term based. During the term of the subscription agreement, you are guaranteed access to the current

(not end-of-sale) software upgrades.

Q. When can I purchase Cisco Prime Product Assured Software Subscription?

A. Customers have up to 90 days from the time of a Cisco Prime product order to purchase Cisco Prime Product

Assured Software Subscription for the products included in the order. Customers have up to 30 days after the

term expiration date to renew coverage on an existing Cisco Prime Product Assured Software Subscription,

as long as the original order was not set up as “mandatory attach”, using the renewal product ID. It is possible

to align cotermination with Cisco Prime ESW contracts as well as to add users and coverage to an existing

software subscription term.