Cisco Cisco Intelligent Automation for SAP 2.2 Betriebsanweisung
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Cisco TEO—Process Automation Guide for Automation for SAP BW and BWA
OL-24784-02
Chapter 3 Getting Started Using the Automation Pack
Using Task Rules for Assignments and Notifications
Configuring Task Rules
Use the Task Rules view to configure the task rule that ships with the Core Automation for SAP
automation pack.
automation pack.
SAP Default Assignment
The Core Automation for SAP automation pack ships with the Default SAP Assignment task rule, which
is used to specify the default user or group who will be assigned all SAP-related incidents unless
otherwise specified in task rules. This task rule can be configured during the import process on the
Default Incidents Assignee Setup panel or from the Task Rules view in the Console.
is used to specify the default user or group who will be assigned all SAP-related incidents unless
otherwise specified in task rules. This task rule can be configured during the import process on the
Default Incidents Assignee Setup panel or from the Task Rules view in the Console.
Step 1
In the Definitions workspace, click Task Rules in the navigation pane to display the task rules in the
results pane.
results pane.
Step 2
Click the Filter by link and choose Automation Pack, and then choose Core Automation for SAP from
the drop-down list to display the task rules that ship with the automation pack.
the drop-down list to display the task rules that ship with the automation pack.
Step 3
Right-click the SAP Default Assignment task rule and choose Properties to open the SAP Default
Assignment Properties dialog box.
Assignment Properties dialog box.
Step 4
Click the Assign tab to specify the user or group that should receive assignments for incidents and alerts
generated by the processes.
generated by the processes.
Step 5
On the Assign tab, click Add to open the Select Assignee to Add dialog box.
Figure 3-2
Adding Assignees to Task Rule
Step 6
On the Select Assignee to Add dialog box, specify the assignees using one of the following methods:
•
Click the Reference
tool to select the appropriate variable reference containing the assignee or
list of assignees from the Insert Variable Reference dialog box.
•
Click the Browse
tool to launch the Select User or Group dialog box to add user to the list of
assignees.
Step 7
Click OK to add the assignee to the task rule.