Cisco Cisco D9804 Multiple Transport Receiver Technische Referenzen

 

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4043035 Rev A 

You must have a return material authorization (RMA) number to return a product. 
Contact the nearest customer service center and follow their instructions. 

Returning a product to Cisco for repair includes the following steps: 

 

Obtaining a RMA number 

 

Obtaining a customer service center shipping address 

 

Packing and shipping the product 

You must have an RMA number to return products. 

RMA numbers are valid for 60 days. If you already have a number, but it is older 
than 60 days, you must contact a customer service representative to revalidate the 
number. You can return the product after the RMA number is revalidated. 

Follow these steps to obtain an RMA number and shipping address. 
1  Contact a customer service representative to request a new RMA number or 

revalidate an existing one. 
Refer to Product Support (on page 26) to find a customer service telephone 
number in your area. 

2  Provide the following information to the customer service representative: 

 

Product name, model number, part number, serial number (if applicable) 

 

Quantity of products to return 

 

A reason for returning the product 

 

Your company name, contact, telephone number, email address, and fax 
number 

 

Any service contract details 

 

Purchase order number of repair disposition authority, if available 

Result: The customer service representative issues the RMA number and 
provides the shipping address. 
Note: If you cannot provide a purchase order number: 

 

A proforma invoice listing all costs incurred will be sent to you at the 
completion of product repair.