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Challenge 
Founded in 1999, Cbeyond is an Atlanta-based managed services provider that 
focuses exclusively on small- and medium-sized businesses (SMBs). Positioned as a 
technology ally for SMBs, the company delivers cloud services and communications 
through its enterprise network and data centers to nearly 60,000 customers. The 
company has data centers in Norcross, Georgia and Louisville, Kentucky, and is 
planning to expand its operations into the western portion of the United States soon. 
Cbeyond has made significant investments in network and cloud upgrades as the 
company experienced increasing customer demand for more competitive voice 
and data services in addition to the need for cloud and data center services. In 
2010, Cbeyond acquired a cloud services company called MaximumASP, which 
helped to strengthen its market position and expand its cloud business. While 
the MaximumASP services provided a good entry point into the cloud, Cbeyond 
recognized that it needed to invest in a more robust cloud infrastructure. A new, 
more comprehensive cloud service platform would encourage the adoption of cloud 
services by its SMB customers while creating new revenue opportunities.
“Other service providers tend to offer SMB customers a commodity-grade or an 
exclusively self-service type of offering,” says Chris Ortbals, senior vice president of 
product marketing at Cbeyond. “We wanted to offer an end-to-end cloud solution 
that would support production applications in the cloud on a platform that was 
secure and affordable. We knew we would need to revamp our cloud infrastructure 
from the ground up to deliver that kind of solution.”
To find the most suitable vendor for the service platform that would become 
Cbeyond’s TotalCloud Data Center solution, the company conducted a proof of 
concept (POC) with three major cloud vendors, including Cisco. The trial aimed to 
identify the ideal vendor that could also deploy, provision, test, and implement the 
cloud platform within Cbeyond’s aggressive launch timeframe. 
© 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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Customer Case Study
EXECUTIVE SUMMARY
Customer Name:
 Cbeyond Inc.
Industry:
 IT Services
Location:
 Atlanta, Georgia 
Number of Employees:
 2000
Challenge:
• Solve business needs of SMBs  
with enterprise-class, end-to-end 
cloud services
• Design, build, and deploy  
consolidated cloud infrastructure  
using single provider 
• Meet aggressive schedule for  
glitch-free launch of public and  
private cloud services
Solution:
• High- and low-level design, 
data center optimization, and 
implementation support services for 
new cloud infrastructure 
• Integrated managed hosting and cloud 
services business with Cisco Unified 
Computing System 
• Consolidated Cbeyond’s cloud  
and data center technologies with 
Cisco solutions
Results:
• Reduced time-to-market by  
two months 
• Secured new revenue opportunities 
earlier than expected 
• Reduced per-switch port power by 
more than 75 percent