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EXECUTIVE SUMMARY
Challenge
Smals is a Belgian ICT shared service organization specializing in infrastructure and 
applications for public institutions in social security and healthcare. It hosts more 
than 300 custom-built applications, including DmfA, the quarterly multifunctional 
declaration of labor and wages for 270,000 employers and 3.5 million workers, 
and the eHealth platform facilitating secure electronic exchange of medical data 
for 350,000 medical practitioners and 11 million citizens. These applications 
used to run on 1700 servers across legacy data centers in Brussels, so a project 
was started to consolidate the infrastructure into two new data centers, linked by 
multiple fibre uplinks.
As part of this initiative, the organization decided to review data center switching, with 
a view to introducing new technology that would serve its needs for the foreseeable 
future. Kenneth Claes, network infrastructure manager for Smals, says: “We need to 
plan five to 10 years ahead, so the change was driven not by any shortcomings, but 
rather a process of natural evolution.”
At the same time, like many public sector institutions across Europe, Smals was facing 
budget restrictions and was eager to standardize on a technology that would deliver 
greater efficiency and cost savings. A final requirement, given the mission-critical 
nature of many of the applications, was to help ensure the transition could be made 
without negative operational impact. “We were migrating live data centers, so it was 
crucial to minimize downtime,” says Claes. 
Solution
Over the years, Smals had developed a heterogeneous server estate, with vendors 
usually chosen on the basis of competitive pricing. But, when it came to the switching 
platform, the service provider was keen to apply an end-to-end Cisco® approach. 
Claes says: “We not only had favorable prior experience with Cisco, but also my 
colleagues and I have good knowledge of its technology.”
Customer Case Study
Cisco Nexus switching platform with FabricPath gives Smals greater data center availability and 
efficiency with less risk
Customer Name: 
Smals
Industry: 
Public Sector
Location: 
Belgium
Number of Employees: 
1700
Challenge
• Reduce costs and minimize risks by 
consolidating and virtualizing legacy 
data centers
• Create infrastructure to serve company 
for foreseeable future
Solution
• Cisco Unified Data Center architecture 
based on Cisco Nexus switching 
platform with FabricPath and VDC
• Cisco Services for design validation and 
implementation support
Results
• Less than three-year return 
on investment in switching 
infrastructure expenditure
• Eight-fold reduction in energy costs, with 
improved business resilience
• Trouble-free deployment with 
Cisco Services
© 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. 
 
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