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Challenge
With headquarters in Melbourne and revenues of more than AU$3 billion in 2010, 
Tatts Group Ltd. is the leading provider of neighborhood-based gaming services 
in the Australia region. The company has achieved this position by operating 
and monitoring gaming machines, conducting wagering and sports betting, and 
supplying jackpot and other services. 
Tatts Group consists of six strategic business units, each with its own corporate 
identity, CEO, and strategic plan. The challenge for Matthew Maw, general manager 
for technical systems at Tatts Group, was providing a network infrastructure that 
met the unique needs of each business while serving up an absolutely reliable, 
completely consistent experience for all of them. 
“Tatts Group was created through mergers and acquisitions,” says Maw. “For the 
last five years, that’s meant bolting together various networks, connecting up the 
front-end stuff, putting all the people in one place, and then saying, ‘Job done. Let’s 
move on to the next.’” 
The resulting network was a heterogeneous mixture of devices from a multitude 
of vendors. “Making all of that work to grow and move with the organization had 
become impossible,” says Maw. “We needed to 
replace infrastructure and revolutionize our approach 
to data center management. Our vision was to unite 
our various business units onto a single, highly 
scalable network.”
Solution
Tatts Group knew that data center consolidation 
would be crucial to making this vision a reality; 
where it needed help was in developing a strategy 
and blueprint, which is why the company turned to 
Cisco Services. “We knew where we wanted to go, 
but we needed someone to validate our goal and build 
© 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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Matthew Maw 
General Manager, Technical Systems
Tatts Group Ltd.
Customer Case Study
EXECUTIVE SUMMARY
Customer Name: 
Tatts Group Ltd.
Industry: 
Gaming
Location: 
Brisbane, Australia
Number of Employees: 
3700 employees 
(with a network of 60,000 agents)
Challenge:
• Support needs of six different business 
units with flexible, scalable network 
architecture
• Simplify data center management and 
improve reliability
• Ease integration of newly merged and 
acquired companies
Solution:
• Cisco Services works with Tatts Group 
to produce Tatts Group Enterprise 
Architecture Blueprint
• Cisco Architecture Management Office 
provides governance and oversight in 
three-way partnership between Tatts 
Group, Cisco, and Dimension Data
• Cisco Unified Computing System and 
Nexus products form new data center 
foundation
Results:
• Streamlined management by consolidating 
data centers and segregating workloads 
through zoning of network 
• Reduced network outages by 80 percent, 
while gaining 10 times in core networking 
capacity, helping enable business 
• Slashed audit time by up to 20 percent, 
lowered network maintenance costs by 
30 percent