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EXECUTIVE SUMMARY
Challenge
Swiss Federal Institute of Technology Zurich (ETH) Zurich accelerates innovation. 
It is the largest science and technology institution in Switzerland and is at the heart 
of global challenges such as climate change, world food supply, and human health 
issues. Regularly ranked among the world’s best international universities, ETH 
Zurich is acknowledged as a center of excellence in engineering, architecture, 
mathematics, natural sciences, system-oriented sciences, and management and 
social sciences. With some 413 professors and 17,000 students, many of whom 
are doctorate candidates, ETH Zurich is the study, research, and work place for 
80 nationalities. 
The university’s Cisco-based network is a key enabler, not just for delivering 
connected education on the campus, but also for supporting virtual learning and 
global collaboration with other academic and research institutions, for example, by 
linking to SWITCH, the Swiss National Research and Education Network. 
The end goal is to use IP networking and collaboration tools to improve student 
success rates, while also shortening research and development (R&D) cycles, 
thereby speeding time-to-benefits realization and knowledge transfer to 
businesses and the wider community. 
Although relatively small in size, the IT team at ETH Zurich plays a pivotal role in this 
process. As well as maximizing network uptime, they are always looking to take 
the best that technology has to offer. In 2004, the university was one of the first 
Cisco customers to introduce Multiprotocol Label Switching (MPLS) in a campus 
environment with Cisco Catalyst® 6500 Series Switches, a technology that today 
is still crucial to the university’s ongoing success. MPLS was used to build an open 
and collaborative platform that is securely partitioned into over 170 VPNs, in turn 
protecting sensitive data, for example, relating to drug trials, patient records, and 
confidential research. 
Keen to take advantage of recent technological advances, the IT team decided to step back and plan the next phase of 
its transformational strategy. “Our role is that of an internal service provider operating a multitenant environment,” says 
Derk-Jan Valenkamp, network manager for ETH Zurich. “Some of our customers want to be open to the Internet, and others 
need a closed network environment. MPLS caters for all requirements and eliminates the need to build and manage security 
profiles on an individual basis. However, it was becoming harder to negotiate maintenance windows, so we needed to find a 
way of increasing the agility and availability of our MPLS platform.”
Customer Case Study
© 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. 
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Customer Name: 
Swiss Federal Institute 
of Technology Zurich
Industry: 
Education
Location: 
Switzerland
Number of Employees: 
27,000 staff 
and students
Challenge
• Create highly available, secure network 
that facilitates collaboration
• Help ensure IT model is aligned to 
support competitive advantage and 
growth for next 10 years
Solution
• Cisco Unified Data Center architecture 
and Nexus platform optimize resources 
spread across data centers connected 
by MPLS-enabled campus network 
Results
• Reduce risk, cost, and time-to-market 
for researchers
• Deliver a Network which can handle the 
growth of research Data. 
• Platform for growth and attracting 
talented students and staff