Cisco Cisco Explorer Set-top Software Version 2.3 Betriebsanweisung
About This Guide
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About This Guide
Introduction
Providing customer support for any product or technology can be stressful.
Customers want answers NOW! We understand the need for providing quick and
accurate responses to network users, and we strive to provide tools to make this task
easier. The diagnostic screens for the Explorer Digital Home Communications
Terminals (DHCTs) are a quick way that you can monitor and diagnose performance
relative to the system, as well as the DHCTs.
This guide describes the diagnostics screens included with the Explorer DHCT
This guide describes the diagnostics screens included with the Explorer DHCT
software. You can access the diagnostic screens using any one of the following
methods:
The keys on the front panel of the DHCT
The keys on the remote control
The Web browser on your Digital Network Control System (DNCS)
Purpose
After reading this guide, you will be able to use the diagnostic screens to help
identify and evaluate status information for individual Explorer DHCTs in your
cable system. The following list includes some of the tasks you can perform using
the diagnostic screens:
Determine the software versions of the SARA and the PowerTV
®
Operating
System (OS)
Confirm two-way operation and the success of the power-on self test (POST)
Confirm the tuning mode
Verify encrypted and unencrypted modes
Determine the status of the Bootloader upgrade
Monitor digital video recorder (DVR) performance
Determine when the latest interactive program guide (IPG) data was received by
the DHCT
Examine the software components installed on the DHCT
Verify the current copy protection authorization