Cisco Cisco Explorer Open Media Security Software 1.0 Betriebsanweisung
Chapter 13 Interactive Failures
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749244 Rev G
DHCTs Are Not in Two-Way Mode
Description
Subscribers are unable to use the DHCT in an interactive mode.
Possible Causes
The DHCT is not receiving UNcfg messages from the DNCS.
The DHCT is not receiving the IP address assigned from the DNCS.
RF levels may not be set correctly.
The QPSK has a modulator/demodulator configuration issue.
Diagnosing the Issue
See the following table to diagnose why the DHCT may not be in two-way mode.
Access the following
diagnostic screen.
diagnostic screen.
Evaluate the
following field.
following field.
What value do I want to see?
Page 2—Post Results and
Boot Status
Boot Status
Uncfg
READY—desired value; DHCT is
in two-way mode
in two-way mode
B'cast Only—check the DNCS
configuration and RF levels
configuration and RF levels
SEARCHING—not receiving
UNcfg message. Check the RF
signal levels. If the signal levels
are within range and you still have
an issue, contact Cisco Services.
UNcfg message. Check the RF
signal levels. If the signal levels
are within range and you still have
an issue, contact Cisco Services.
Page 4—Statuses and
Network Parameters
Network Parameters
IP Address (in RF
Network section)
Network section)
IP Address—DHCT successfully
booted in two-way mode
booted in two-way mode
Note: If No IP Address appears,
the DHCT did not boot in two-way
mode. Contact your DNCS
administrator to verify that the
DHCT is enabled for two-way
communication
the DHCT did not boot in two-way
mode. Contact your DNCS
administrator to verify that the
DHCT is enabled for two-way
communication
Page 5—RF Status
CURRENT
FDC/DAVIC
FDC/DAVIC
Connected—desired value' DHCT
is in two-way mode
is in two-way mode
Note: If Ready B'cast Only
appears, the DHCT is in one-way
mode. Contact your DNCS
administrator to verify that the
DHCT is enabled for two-way
communication.
appears, the DHCT is in one-way
mode. Contact your DNCS
administrator to verify that the
DHCT is enabled for two-way
communication.