Cisco Cisco Prime Unified Service Monitor 9.0 Weißbuch
Deployment Guide
© 2010 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Page 27 of 28
●
Minimum of Cisco IOS
®
Software Release 12.4.(4)T and 5510 DSP hardware: use the Cisco IOS Software
show version and show voice dsp detailed commands.
●
If using a Session Initiation Protocol phone and Unified Communications Manager version 7.1(2) or earlier,
enable the Call Stats checkbox in the phone’s SIP profile.
Q.
How do I force Service Monitor to store and report zero duration calls, which are often failed calls?
A.
Make sure that the CDR Log Calls With Zero Duration Flag in Cisco Unified Communications Manager >
Service parameters is off for all nodes.
Q.
What UDP and TCP ports are in use by Service Monitor and must be opened in the firewall?
A.
The following ports must be allocated for Service Monitor and exempted in the firewall inspection:
●
UDP: 53 (DNS), 67 and 68 (DHCP), and 5666 (syslog)
●
TCP: 22 (SFTP), 2000 (SCCP), 43459 (database communication), 5665 - 5680 (Service Monitor internal
communications
Q.
Can we apply the latest Microsoft Windows OS hot fixes in the Service Monitor server?
A.
We recommend following the security guidance given at the National Security Agency (NSA) website for
Microsoft products at
http://www.nsa.gov/ia/guidance/security_configuration_guides/operating_systems.shtml#microsoft
.
Q.
Can Service Monitor run in VMware?
A.
Yes Service Monitor is certified to run in VMware ESX 3.5 and ESXi 4.0. A minimum of 4 vCPU, 4 GB memory,
80 GB vDisk, and 1 vNIC with static MAC address is required.
Useful URLs
Cisco.com URLs for Customers and Partners
Product Information
Product Page:
http://www.cisco.com/en/US/products/ps6536/prod_literature.html
Installation and Upgrade Guides:
http://www.cisco.com/en/US/products/ps6536/prod_installation_guides_list.html
Release Notes:
http://www.cisco.com/en/US/products/ps6536/prod_release_note09186a00807ee746.html#wp90281
Data Sheet:
http://www.cisco.com/en/US/products/ps6536/products_data_sheets_list.html
Cisco Unified Service Monitor 2.3 Data Sheet:
http://www.cisco.com/en/US/products/ps6536/products_data_sheets_list.html
User Guide for Cisco Unified Service Monitor:
http://www.cisco.com/en/US/docs/net_mgmt/cisco_unified_service_monitor/2.3/user/guide/UserGuideforCiscoUnifie
dServiceMonitor2_3.html
Training
Instructor-led Cisco Unified Operations Manager and Cisco Unified Service Monitor 2-day training. Customer and
partners can send an email to
aeskt_registration@cisco.com
.