Cisco Cisco Unified Operations Manager 8.0 Datenbogen
All contents are Copyright © 1992–2006 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Page 4 of 10
Figure 3. Service-Level View and Details for a Typical Multi-Cluster Deployment
Real-Time Alerts
Operations Manager 1.1 comes with built-in intelligence that can understand the role of every device in a Cisco Unified Communications
deployment, and it monitors those devices for any kind of faults or outages. There is no need to write any rules to start monitoring; all the
rules are built into the product. It also comes with factory-defined thresholds (which can be further tuned by network administrators) and
an analysis engine that can detect the violation of any of these thresholds and immediately alert network managers through multiple means.
These alerts are presented to the user through the Alerts and Events Display, which refreshes periodically to present the most up-to-date
status of the monitored devices. A separate display called the Phone Status Display provides instant access to IP phone outage information.
Two types of outages are monitored: signaling-related outages and IP connectivity-related outages. It is also possible to get information
about an IP phone’s switch and port, allowing administrators to troubleshoot problems that may have wider scope (at the switch level) than
just the IP phone. Figure 4 shows real-time alerts in the Alerts and Events Display.
Figure 4. Real-Time Alerts as Displayed in the Alerts and Events Display
Diagnostic Tests
Operations Manager 1.1 comes with a rich set of diagnostic tests that can be used to aid in trouble isolation and resolution. There are
primarily three types of tests: synthetic tests, phone status tests, and node-to-node IP SLA tests. The synthetic tests serve to replicate user
activity (getting dial tone, making phone calls, leaving voice mail, and creating or joining conference calls). These tests can verify the
functional availability of the supporting infrastructure and validate different configuration aspects such as route patterns, route lists, inter-
cluster trunks, and gateway dial peers. Such synthetic tests can be performed using both the SIP and the SCCP signaling protocols. The