Cisco Cisco Prime Unified Service Monitor 9.0 Weißbuch
© 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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Q. Why is the MOS value unavailable from reports?
A. The following scenarios could lead to the MOS value being unavailable:
●
The phone device does not support Cisco Voice Transmission Quality. Refer to your Cisco IP Phone
documentation for Cisco Voice Transmission Quality support; Cisco Unified Personal Communicator,
voicemail, and H.323 calls do not support Cisco Voice Transmission Quality.
●
The call duration is less than 8 seconds.
●
By default, voice quality statistics reporting is turned off in MGCP gateways. Make sure to enable Cisco
Voice Transmission Quality in gateways by adding this configuration in global mode:
mgcp voice-
quality-stats all
.
●
Minimum of Cisco IOS
®
Software Release 12.4.(4)T and 5510 DSP hardware: use the Cisco IOS Software
show version
and
show voice dsp detailed
commands.
●
If using a Session Initiation Protocol phone and Unified Communications Manager version 7.1(2) or earlier,
enable the Call Stats checkbox in the phone’s SIP profile.
Q. How do I force Service Monitor to store and report zero duration calls, which are often failed calls?
A. Make sure that the CDR Log Calls With Zero Duration Flag in Cisco Unified Communications Manager >
Service parameters is off for all nodes.
Q. What UDP and TCP ports are in use by Service Monitor and must be opened in the firewall?
A. The following ports must be allocated for Service Monitor and exempted in the firewall inspection:
●
UDP: 53 (DNS), 67 and 68 (DHCP), and 5666 (syslog)
●
TCP: 22 (SFTP), 2000 (SCCP), 43459 (database communication), 5665-5680 (Service Monitor internal
communications
Q. Can we apply the latest Microsoft Windows OS hot fixes in the Service Monitor server?
A. We recommend following the security guidance given at the National Security Agency (NSA) website for
Microsoft products at
http://www.nsa.gov/ia/guidance/security_configuration_guides/operating_systems.shtml#microsoft
.
Q. Can Service Monitor run in VMware?
A. Yes, Service Monitor is certified to run in VMware ESX 3.5 and ESXi 4.0. A minimum of 4 vCPU, 4 GB
memory, 80 GB vDisk, and 1 vNIC with static MAC address is required.
Useful URLs
Cisco.com URLs for Customers and Partners
Product Information
Product Page:
http://www.cisco.com/en/US/products/ps6536/prod_literature.html
Installation and Upgrade Guides:
http://www.cisco.com/en/US/products/ps6536/prod_installation_guides_list.html
Release Notes:
http://www.cisco.com/en/US/products/ps6536/prod_release_notes_list.html
Data Sheets:
http://www.cisco.com/en/US/products/ps6536/products_data_sheets_list.html
User Guides:
http://www.cisco.com/en/US/products/ps6536/products_user_guide_list.html