Cisco Cisco Unified Contact Center Express 9.0(1) Fehlerbehebungsanleitung
Solution
Checked the Peripheral Configuration from the configuration manager and found that the new HDS was not
added to the Agent Distribution (list of Admin Workstations that will receive Agent reports).
added to the Agent Distribution (list of Admin Workstations that will receive Agent reports).
Added the new Admin Workstations (AWs) site name to the distribution list. This resolved the issue.
Agent Re−skill Page Does Not Come Up
Unable to start the Apache service. This error message is received in the std.out log:
Can't load
server.xml
Solution
This issue is caused because the server.xml was missing inside the C:\icm\tomcat\conf folder. In order to
resolve the issue, complete this workaround:
resolve the issue, complete this workaround:
Create a copy of the server.xml.custom file from the C:\icm\tomcat\conf folder.
1.
Rename that file as server.xml.
2.
Start the Apache service.
After this the Re−skill page is loaded fine.
3.
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© 2014 − 2015 Cisco Systems, Inc. All rights reserved. Terms & Conditions | Privacy Statement | Cookie Policy | Trademarks of
Cisco Systems, Inc.
Updated: Nov 01, 2005
Document ID: 64057