Cisco Cisco Customer Response Solution Downloads Informationshandbuch
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Security/AntiVirus
Software
CRS Java Compatibility for Custom Classes/SDK
Historical/Config
Database
Enterprise Database
Cisco Security Agent (CSA)
4.5.1.639-2.0(3)
4.5.1.645-2.0(4)
5.0.0.187-3.0(1)
5.0.0.205-3.0(3)
5.0.0.210-3.0(3)
5.0.0.210-3.0(3)
5.0.0.216-3.0(4)
5.0.0.217-3.0(5)
5.0.0.217-3.0(6)
5.0.0.225-3.0(7)
5.0.0.232-3.0(9)
5.0.0.235-3.0(10)
McAfee Virus Scan Enterprise
8.0
8.0i
Norton Antivirus Enterprise
Norton Antivirus Enterprise
9.0
Symantec Antivirus Corporate
Edition
10.1
10.2
Symantec Endpoint Protection
11
Trend Micro OfficeScan Antivirus
Symantec Endpoint Protection
11
Trend Micro OfficeScan Antivirus
7.3
Sun JDK 1.4.2_08
MSDE 2000
MS SQL Server 2000 + sp4
Oracle 10g
Sybase Adaptive Server 12
IBM DB2 8.2
MS SQL Server 2000
Backup and
Restore
8
Editor Client OS
CAD/CSD/CDA Client OS
9
HR Client
10
OS
4.0.9
4.0.10
4.0.11
4.0.12
4.0.13
4.0.14
Win 2000 Professional
Win XP Professional
Win XP Professional SP2 (Please check Tech
Tips & Release Notes)
Win XP Professional SP3 (Please check Tech
Tips & Release Notes)
Win 2000 Professional SP4
Win XP Professional
SP1
Win XP Professional SP2
(Please check Tech Tips & Release
Notes)
Win 2000 Professional
Win XP Professional
Win XP Professional SP2
(Please check Tech Tips & Release
Notes)
Win XP Professional SP3 (Please
check Tech Tips & Release Notes)
CAD/CSD Client Version
Cisco VPN Client for CAD/CSD
6.2.0.19
4.6.02.0011
HR Client
MDAC
Supported Languages
Wallboard
Cisco Works
Crystal Reports
Version 2.7
IVR Prompts:
English (US, CA, GB), Spanish (US, MX,
CO, ES), French (CA, FR), German, Chinese
(Mandarin), Japanese, Italian, Korean,
Portugese (BR), Hebrew (IL), Thai, Malay,
Danish
ASR Grammar for workflow steps:
ASR Grammar for workflow steps:
English (US, GB), Spanish(MX, CO, ES),
French (CA, FR), German, Japanese, Italian
TTS:
Dependent on what you install from TTS
vendor
VXML Grammar:
VXML Grammar:
Dependent on what you install from MRCP
vendor)
CAD/CSD Supported Languages:
CAD/CSD Supported Languages:
English, French, German,
Spanish, Italian, Japanese & Simplified
Chinese
Cisco IP Phone Agent Supported
Languages:
English, French, German, Spanish, Italian,
Japanese
Historical Reporting Client:
Historical Reporting Client:
English, French, German, Spanish, Italian,
Japanese, & Simplified Chinese
Spectrum 3.1.2
INOVA (light link) 5.0.43
INOVA (light link) 5.0.43
Campus Manager 4.0 (EOS)
CiscoWorks Resource Manager
Essentials 4.0
CiscoWorks IPCOM 1.0
Developer Edition 10.0
Professional Edition 10.0
AppAdmin, AppSupervisor, AppUser
Client
IP Queue
Manager
MRCP
Speech Server
11
VXML
Internet Explorer
5.x and 6.x
ICM 7.0(0) SR3
ICM 7.1(3)
1.0
Scansoft/Nuance:
SpeechWorks Media Server 3.1.6
Open Speech Recognition Server
3.0.4
RealSpeak 4.0.6
Nuance 8.5:
MRCP Server 1.0 SP 9
Speech Recognition 8.5, SP050513
Vocalizer 4.0.5
2.0
Cisco CRS and Cisco IP IVR, Release 4.5(1) and 4.5(1)SR1 Solution Set
(Sheet 2 of 3)