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Cisco CRS and Cisco Unified IP IVR, Release 5.0(2) SR3 Solution Set (Sheet 1 of 3)
Supported
Unified
CCX/
IP IVR
Upgrade
Paths
1
Cisco Unified
Communications Manager
(Unified CM) Releases
OS Releases Hardware
2
IP Phones for Cisco
Agent Desktop
IP Phones for
Cisco IP Phone Agent
5.0(2)
5.0(2)SR1
5.0(2)SR2
5.1(1b) - JTAPI 3.1(1.4)
File name 5.1.1.3000-5
5.1(2) - JTAPI 3.1(2.5)
File name 5.1.2.1000-11
5.1(2b) JTAPI 3.1(2.5)
File name 5.1.2.3000-2
5.1(3) - JTAPI 3.1(3.7)
File name 5.1.3.1000-12
5.1(3a) - JTAPI 3.1(3.7)
File name 5.1.3.2000-3
5.1(3c) - JTAPI 3.1(3.7)
File name 5.1.3.4000-4
5.1(3e) - JTAPI 3.1(3.7)
File name 5.1.3.6000-2
5.1(3f) JTAPI 3.1(3.7)
File name 5.1.3.7000-5
5.1(3g) JTAPI 3.1(3.7)
File name 5.1.3.8000-4
Unified CM and Unified CM
Business Edition
6.0(1) - JTAPI 6.0(1.1000)-5
Filename 6.0.1.1000.037
6.0(1a) - JTAPI 6.0(1.1000)-5
File name 6.0.1.2000-4
6.1(1) JTAPI 6.1(1.1000)-1
Filename 6.1.1.1000-11
6.1(1a) JTAPI 6.1(1.1000)-2
File Name 6.1.1.2000-3
6.1(1b) JTAPI 6.1(1.1000)-2
File Name 6.1.1.3000-2
6.1(2) JTAPI 6.1(2.1000)-12
File Name 6.1.2.1000-13
6.1(2)SU1a JTAPI
6.1(2.1000)-12 File Name
6.1.2.1002-1
6.1(3) JTAPI 6.1(3.1000)-1
File Name 6.1.3.1000-16
6.1(3b) JTAPI 6.1(3.1000)-1
File Name 6.1.3.3000-1
6.1(3b) SU1
JTAPI 6.1(3.1000)-3
File Name 6.1.3.3190-1
6.1(4) JTAPI 6.1(4.1000)-9
File Name 6.1.4.1000-10
6.1(4a) JTAPI 6.1(4.1000)-9
File Name 6.1.4.2000-2
6.1(5) JTAPI 6.1(5.10000)-6
File Name 6.1.5.10000-10
Cisco Unified
Communications Manager
Express (Unified CME)
3
4.2
7.0
UC500 Releases
4.2 / 12.4(11) XW3
4.2 / 12.4(11) XW9
OS 2003.1.1
SR1
SR2
SR3
SR4
SR5
SR6
SR8
SR9
SR10
OS 2003.1.2a
SR1
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
SR17
SR18
SR19
SR20
SR21
OS 2003.1.3b
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
OS 2003.1.4a
SR2
SR3
SR4
SR5
SR6
SR7
SR8
SR9
SR10
SR11
SR12
SR13
SR14
SR15
SR16
OS 2003.1.5
SR1
SR2
SR3
OS 2003.1.5a
SR3a
SR4
SR5
SR6
SR7
SR8
MCS-7815-I1-CC1
4
MCS-7815-I1-CC2
MCS-7815-I2-CCX1
MCS-7816-I3-CCX1
5
MCS-7816-I4-CCX1
MCS-7816-H3-CCX1
MCS-7825-I1-CC1
MCS-7825-I2-CCX1
MCS-7825-I3-CCX1
MCS-7825-I4-CCX1
MCS-7825-H1-CC1
MCS-7825-H2-CCX1
MCS-7825-H3-CCX1
MCS-7825-H4-CCX1
MCS-7835-H1-CC1
MCS-7835-H2-CCX1
MCS-7835-H2-CCX2
MCS-7835-I1-CC1
MCS-7835-I2-CCX1
MCS-7835-I2-CCX2
MCS-7835-I3-CCX1
6
MCS 7835-I1 - x346r single-cpu retrofit
MCS-7835-H1-DL380-G4 single CPU
retrofit
MCS-7845-I1-CC1
MCS-7845-I2-CCX1
MCS-7845-I2-CCX2
MCS-7845-I2-CCX2
MCS-7845-I3-CCX1
MCS-7845-H1-CC1
MCS-7845-H2-CCX1
MCS-7845-H2-CCX2
MCS-7845-I1-x346r double-cpu retrofit
MCS-7845-H1-DL380-G4 double-cpu
retrofit
IBM xSeries 206M Single Intel dual-core
Pentium D, 2.8 GHz
IBM xSeries 306 Single Intel Pentium 4,
3.4 GHz
IBM xSeries 306M Single Intel dual-core
Pentium D, 2.8 GHz
IBM xSeries 306M Single Intel dual-core
Pentium D, 3.4 GHz
IBM xSeries 3250 Single Intel Celeron D
352, 3.2 GHz
IBM xSeries 3250 Single Intel dual-core
Xeon 3050, 2.13 GHz
IBM xSeries 3250-M2 Dual-core Intel
Xeon E3110 (E8400) 3.0 GHz
IBM xSeries 346 Single Intel Xeon 3.4 GHz
IBM xSeries 346 Dual Intel Xeon, 3.4 GHz
IBM xSeries 3650 Single Intel Xeon 5140,
2.33 GHz
IBM xSeries 3650 Dual Intel Xeon 5140,
2.33 GHz
IBM xSeries 3650-M2 Single Intel Xeon
Nehalem quad-core E5504, 2.0 GHz
IBM xSeries 3650-M2 Single Intel Xeon
Nehalem quad-core E5540, 2.53 GHz
HP DL 320-G3 Single Intel Pentium 4,
3.4 GHz
HP DL320-G4 Single Intel dual-core
Pentium D, 2.8 GHz
HP DL320-G4 Single Intel dual-core
Pentium D, 3.4 GHz
HP DL320-G5 Single Intel Celeron D 352,
3.2 GHz
HP DL320-G5 Single Intel dual-core Xeon
3050, 2.13 GHz
HP DL320-G5p Single Intel dual-core
Xeon E8400, 3.0 GHz
HP DL380-G4 Single Intel Xeon 3.4 GHz
HP DL 380-G4 Dual Intel Xeon, 3.4 GHz
HP DL 380-G5
7
Single Intel dual-core
Xeon 5140, 2.33 GHz
HP DL 380-G5
Dual Intel dual-core Xeon
5140, 2.33GHz
HP DL380-G6 Single Intel Nehalem
quad-core E5504, 2.0 GHz
HP DL380-G6 Single Intel Xeon Nehalem
quad-core E5540, 2.53 GHz
Cisco IP Phone 7905G (SCCP)
Cisco IP Phone 7911G (SCCP)
Cisco IP Phone 7912G (SCCP)
Cisco IP Phone 7921G (SCCP)
Cisco IP Phone 7925G (SCCP)
Cisco IP Phone 7940G (SCCP)
Cisco IP Phone 7941G (SCCP)
Cisco IP Phone 7941G-GE (SCCP)
Cisco IP Phone 7960G (SCCP)
Cisco IP Phone 7961G (SCCP)
Cisco IP Phone 7961G-GE (SCCP)
Cisco IP Phone 7970G (SCCP)
Cisco IP Phone 7971G-GE (SCCP)
Cisco IP Phone 7985G (SCCP)
Cisco IP Phone 7911G (SIP)
Cisco IP Phone 7941G (SIP)
Cisco IP Phone 7941G-GE (SIP)
Cisco IP Phone 7961G (SIP)
Cisco IP Phone 7961G-GE (SIP)
Cisco IP Phone 7970G (SIP)
8
Cisco IP Phone 7971G-GE (SIP)
Cisco IP Phone 7942G (SCCP &
SIP)
Cisco IP Phone 7962G (SCCP &
SIP)
Cisco IP Phone 7945G (SCCP &
SIP)
Cisco IP Phone 7965G (SCCP &
SIP)
Cisco IP Phone 7975G (SCCP)
Cisco IP Phone 7975G (SIP)
Cisco IP Communicator (SCCP)
9
Cisco IP Phone 7911G (SCCP)
Cisco IP Phone 7912G (SCCP)
Cisco IP Phone 7921G (SCCP)
Cisco IP Phone 7925G (SCCP)
Cisco IP Phone 7940G (SCCP)
Cisco IP Phone 7941G (SCCP)
Cisco IP Phone 7941G-GE
(SCCP)
Cisco IP Phone 7960G (SCCP)
Cisco IP Phone 7961G (SCCP)
Cisco IP Phone 7961G-GE
(SCCP)
Cisco IP Phone 7970G (SCCP)
Cisco IP Phone 7971G-GE
(SCCP)
Cisco IP Phone 7911G (SIP)
Cisco IP Phone 7941G (SIP)
Cisco IP Phone 7941G-GE (SIP)
Cisco IP Phone 7961G (SIP)
Cisco IP Phone 7961G-GE (SIP)
Cisco IP Phone 7970G (SIP)
Cisco IP Phone 7971G-GE (SIP)
Cisco IP Phone 7942G (SCCP &
SIP)
Cisco IP Phone 7962G (SCCP &
SIP)
Cisco IP Phone 7945G (SCCP &
SIP)
Cisco IP Phone 7965G (SCCP &
SIP)
Cisco IP Phone 7975G (SCCP &
SIP)