Cisco Cisco Customer Response Solution Downloads Informationshandbuch

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Page 63 
Security/AntiVirus  
Software
CRS Java 
Compatibility 
for Custom 
Classes/SDK
Directory
Historical/Config  
Database
Enterprise Database  
(Dev Test)
Cisco Security Agent (CSA) 
4.0.2.629-1.1(6)
  
4.0.2.629-1.1(7)
  
4.0.2.629-1.1(8) 
4.0.2.629-1.1(9) 
4.0.2.629-1.1(10) 
4.5.0.573-2.0(1) 
4.5.1.639-2.0(3) 
4.5.1.645-2.0(4) 
4.5.1.655-2.0(5) 
5.0.0.187-3.0(1) 
5.0.0.205-3.0(3) 
5.0.0.210-3.0(3) 
5.0.0.216-3.0(4) 
5.0.0.217-3.0(5) 
5.0.0.217-3.0(6) 
5.0.0.225-3.0(7)  
5.0.0.232-3.0(9) 
5.0.0.235-3.0(10)  
McAfee Virus Scan 
Enterprise  
8.0 
8.0i 
8.5i
8
Norton Antivirus Enterprise 
9.0 
Symantec Antivirus 
Corporate Edition 
10.1
10.2
Sun JDK 1.1.8
DC Version 2.5
 
Active Directory  
2000
  
2003
 
Netscape (iPlanet) 4.1
 
MSDE 1.0
 
MS SQL Server 2000
  
(Only remote DB)
Oracle 9i
Sybase Adaptive    Server 
12
IBM DB2 7.2 
IBM DB2 8.1
MS SQL Server 7 
MS SQL Server 2000
Backup and  
Restore
9
Editor  
Client OS
Cisco IP ICD  
Agent Desktop Client OS
CAD/CSD/CDA Client OS
10
HR Client
11
 OS
4.0.2 
4.0.4
  
4.0.5
4.0.6
4.0.7 
4.0.8 
4.0.9 
4.0.10 
4.0.11 
4.0.12
4.0.13
4.0.14
Win98d 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional 
Win XP Professional SP2 
(Please check Tech Tips & 
Release Notes)
Win XP Professional SP3 
(Please check Tech Tips & 
Release Notes)
Not applicable
Win98 2nd Edition
Win NT Professional
Win 2000 Professional
Win XP Professional 
Win XP Professional SP2 
(Please check Tech Tips & 
Release Notes)
Win98 2nd Edition
Win 2000 Professional
Win XP Professional 
Win XP Professional SP2 
(Please check Tech Tips & 
Release Notes)
Win XP Professional SP3 
(Please check Tech Tips & 
Release Notes)
CAD/CSD Client Version
Media Term Client Version
4.5.6.1
5.1.5004.0 (Built Tuesday, June 10, 2003, 1:40:40PM)
Supported Languages
HR Client 
MDAC 
Cisco Works
Wallboard
Crystal Reports
IVR Prompts
English (US, CA, GB),  Spanish(US, MX, CO, ES), 
French (CA, FR), German, Chinese (Mandarin), 
Japanese, Italian, Korean, Portugese (BR),  
Hebrew (IL), Thai, Malay, Danish
ASR
English (US, CA, GB),  Spanish(US, MX, CO, ES), 
French (CA, FR), German, Japanese, Italian
TTS:  
English (US, CA, GB),  Spanish(US, MX, CO, ES), 
French (CA, FR), German, Italian
VXML Grammar:  
English (US, CA, GB),  Spanish(US, MX, CO, ES), 
French (CA, FR), German, Japanese, Italian
CAD/CSD Supported Languages
English, French, German,  
Spanish, Italian, Japanese & Simplified Chinese
Historical Reporting Client: 
English, French, German, Spanish, Italian, 
Japanese, & Simplified Chinese
Version 2.7
Campus Manager  
3.0 (EOS) 
3.1 (EOS) 
3.2 (EOS) 
3.3
 
CiscoWorks Resource Manager  
Essentials  
3.0 (EOS) 
3.1 (EOS) 
3.2 (EOS) 
3.3 (EOS) 
3.4 (EOS)
  
3.5
 
CiscoWorks Voice Health Manager 
1.2
 
Spectrum UltraLink-II
INOVA DirectControl
Developer Edition 8.5
Professional Edition 8.5
AppAdmin Client
IP Queue 
Manager
Notes
Internet Explorer  
5.x,  6.x, and 7.x
12
ICM 6.0
5-free-seat license only works with Groton HW for CRS 3.5(2)
1. Only for MCS-7825 (3.4 GHZ)
2. EOS (End of Sales) items are supported only for upgrade purposes.
3. CCX at the end of a Hardware name means “Contact Center Express.” This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified 
Contact Center Express or Unified CCX.
4. Before updating your CRS product software on an MCS-7825H-3400, (HP Groton Phase 3) computer, you need to download from CCO an important patch to the 
operating system for the HP MCS-7825H-3400. You can download it from 
5. The OS version for MCS-7825-H2-CCX1 must be 2000.4.4a minimum.
6. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a.
7. The supported processor speed for HPDL380-G5 is 2.33 GHz.
Cisco CRS and Cisco IP IVR, Release 3.5(2) Solution Set  (Sheet 2 of 2)