Cisco Cisco Unified CallConnector for Salesforce.com Informationshandbuch
Product End-of-Life Notice
© 2011 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
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End-of-Sale and End-of-Life Announcement for the Cisco Unified
CallConnector for Salesforce.com
CallConnector for Salesforce.com
EOL7720 - Amended
Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified CallConnector for
Salesforce.com. The last day to order the affected product(s) is June 30, 2011. Customers will continue to
receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL
bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s).
Table 2 lists the product part numbers affected by this announcement.
Table 1.
End-of-Life Milestones and Dates for the Cisco Unified CallConnector for Salesforce.com
Milestone
Definition
Date
End-of-Life Announcement
Date
Date
The date the document that announces the end-of-sale and end-of-life of a product is
distributed to the general public.
distributed to the general public.
July 1, 2011
End-of-Sale Date
The last date to order the product through Cisco point-of-sale mechanisms. The product is
no longer for sale after this date.
no longer for sale after this date.
June 30, 2012
Last Ship Date
Feature
Feature
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers.
Actual ship date is dependent on lead time.
Actual ship date is dependent on lead time.
June 30, 2011
End of SW Maintenance
Releases Date
Feature
Releases Date
Feature
The last date that Cisco Engineering may release any final software maintenance releases or
bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test
the product software.
bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test
the product software.
June 30, 2011
Last Date of Support
Feature
Feature
The last date to receive applicable service and support for the product as entitled by active
service contracts or by warranty terms and conditions. After this date, all support services for
the product are unavailable, and the product becomes obsolete.
service contracts or by warranty terms and conditions. After this date, all support services for
the product are unavailable, and the product becomes obsolete.
January 31, 2012
Table 2.
Product Part Numbers Affected by This Announcement
End-of-Sale Product Part Number
Product Description
Cisco Unified CallConnector for Salesforce.com
Cisco Unified CallConnector for Salesforce.com integrates the Cisco Unified Communications
system for SMBs with the Salesforce.com on-demand customer relationship management
(CRM) services.
system for SMBs with the Salesforce.com on-demand customer relationship management
(CRM) services.
The following are some of the features and benefits of this easy-to-use, integrated solution:
●
For inbound customer calls, employees can immediately view the customer's recent activity
history, outstanding follow-up tasks, sales opportunities, and service-level agreements in
just a few clicks.
just a few clicks.
●
Home-based workers and remote sales teams have access to the same integrated
telephony and salesforce.com tools as those working in the main office.
Click-to-dial functionality increases productivity in outbound calling, giving casual users a
convenience feature and offering a real competitive edge in a telesales environment.
convenience feature and offering a real competitive edge in a telesales environment.
Product Migration Options
There is no replacement available for the Cisco Unified CallConnector for Salesforce.com at this time.
Service prices for Cisco products are subject to change after the product End-of-Sale date.
The Cisco Takeback and Recycle program helps businesses dispose properly of surplus products that have reached
their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and
subsidiaries. For more information, go to:
http://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html
.