Cisco Cisco Prime Collaboration Assurance 11.5 Weißbuch
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Why does Cisco Prime Collaboration tag devices as unsupported for the medianet category when they
are medianet-capable?
Make sure you have the appropriate hardware and software and a license that supports medianet for the
device in question. Medianet also needs to be enabled (one-time configuration) for Cisco Prime Collaboration
to take advantage of medianet capabilities for troubleshooting. Check to see if the HTTP user is blocked by an
access list.
Why do the Top 5 Poor Voice Quality Locations and Top 5 Call Failure Locations show no data?
Check if you have added the Cisco Prime Collaboration Assurance server IP as a billing server in Cisco Unified
Communications Manager. Check whether you have any poor-quality calls by navigating to Reports >
Interactive Reports > Voice Call Quality Reports > Endpoints and running a report by choosing Poor calls
in the Grade filter. The Global Call Quality Settings in Administration > Alarm and Event Configuration >
Threshold Settings define the MOS values for different codecs that define whether a call is Poor, Acceptable,
or Good.
Also, if fewer than 0.5 percent of calls in a location are poor, the L
ocation graph won’t show any data for that
location. The same is true for the Top 5 Call Failure Locations graph. Check the Reports > Interactive
Reports > Call Quality Reports > CDR report and filter for failed calls to see if there are any failed calls. If
there are no failed calls for the last 15 minutes for any location then the Top 5 Call Failure Locations graph will
not show any data.
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C07-736946-00 03/16