Cisco Cisco Unified CallConnector Operator Informationshandbuch
Customer Case Study
Connecticut Law Firm Uses Unified
Communications to Improve Interoffice Connectivity
Cisco technology helps Peck & Tuneski save time and money and
improve service.
improve service.
Business Challenge
Peck & Tuneski is one of the most
successful residential real estate closing
firm in Connecticut, and has a growing
estate planning practice. The firm has
three full-time attorneys, 2 part-time
employees, and nine full-time support
staff members.
successful residential real estate closing
firm in Connecticut, and has a growing
estate planning practice. The firm has
three full-time attorneys, 2 part-time
employees, and nine full-time support
staff members.
To serve their clients across the state,
the firm maintains satellite offices that
are used by appointment for client
meetings, but not staffed full-time. Each
of these offices required dedicated fax,
phone, and Internet connections that
were increasing the firm’s overhead.
the firm maintains satellite offices that
are used by appointment for client
meetings, but not staffed full-time. Each
of these offices required dedicated fax,
phone, and Internet connections that
were increasing the firm’s overhead.
In addition to adding expense, the old
phone system lacked features that the
staff needed to communicate. Because
employees could not transfer calls
between offices, staying in contact
with remote staff members was difficult.
phone system lacked features that the
staff needed to communicate. Because
employees could not transfer calls
between offices, staying in contact
with remote staff members was difficult.
When clients called for employees who were working remotely, they either had to hang
up and dial another number or wait for the attorney to pick up his or her messages.
Attorneys did not have individual voicemail boxes, and could not forward messages
to each other.
up and dial another number or wait for the attorney to pick up his or her messages.
Attorneys did not have individual voicemail boxes, and could not forward messages
to each other.
Some long-time Peck & Tuneski staff members work part time. With the old phone
system, clients leaving them time-sensitive messages could not be re-directed to
available associates for immediate assistance..
system, clients leaving them time-sensitive messages could not be re-directed to
available associates for immediate assistance..
Business Results
When they decided to upgrade their phone system, Peck & Tuneski contacted
Cisco
Cisco
®
Premier Partner CCS to learn more about voice and data integration. The
partner recommended and deployed a new Cisco Small Business solution with
Cisco Unified Communications Manager Express, which has allowed the firm to
realize numerous benefits, including:
Cisco Unified Communications Manager Express, which has allowed the firm to
realize numerous benefits, including:
• Reduced administrative expenses. Peck & Tuneski eliminated dedicated phone
and fax lines in remote locations, and it now uses a DSL connection in each location
to carry voice, data, and fax communications. The remote offices connect to the
main office through a VPN to access resources on the network and for voice
communication, virtually eliminating long-distance costs. In the main office, a split
to carry voice, data, and fax communications. The remote offices connect to the
main office through a VPN to access resources on the network and for voice
communication, virtually eliminating long-distance costs. In the main office, a split
Executive Summary
Peck & Tuneski, P.C.
Law firm
Connecticut
Number of employees: 12
Connecticut
Number of employees: 12
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Business Challenge
Reduce telecommunications costs
Improve productivity and communications
in remote offices
Better serve customers
Improve productivity and communications
in remote offices
Better serve customers
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Business Results
Lowered long-distance charges and
other costs
Improved connectivity and communications
for remote offices
Enhanced client service, improved produc-
tivity, and enabled greater staff availability
other costs
Improved connectivity and communications
for remote offices
Enhanced client service, improved produc-
tivity, and enabled greater staff availability
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Network Solution
Cisco Unified Communications technology,
with call manager capabilities and IP phones
Financing plan to spread lease costs
with call manager capabilities and IP phones
Financing plan to spread lease costs
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Copyright © 2009 Cisco Systems, Inc. All rights reserved.