Cisco Cisco Computer Telephony Integration Option 9.0 Verweisanleitung
5-98
CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 Application Level Interfaces
Miscellaneous Service
AutoOutCallsTime
Today
Today
Total handle time, in seconds, for completed AutoOut
(predictive) calls handled by agents in the skill group. The
value includes the time spent from the call being initiated
to the time the agent completes after call work time for the
call. The time includes hold time associated with the call.
(predictive) calls handled by agents in the skill group. The
value includes the time spent from the call being initiated
to the time the agent completes after call work time for the
call. The time includes hold time associated with the call.
UINT
4
AutoOutCallsHeld
Today
Today
The total number of completed AutoOut (predictive) calls
that agents in the skill group have placed on hold at least
once.
that agents in the skill group have placed on hold at least
once.
UINT
4
AutoOutCallsHeld
TimeToday
TimeToday
Total number of seconds AutoOut (predictive) calls were
placed on hold by agents in the skill group.
placed on hold by agents in the skill group.
UINT
4
PreviewCallsToday
Total number of outbound Preview calls completed by
agents in the skill group.
agents in the skill group.
UINT
4
PreviewCallsTalk
TimeToday
TimeToday
Total talk time, in seconds, for completed outbound
Preview calls handled by agents in the skill group. The
value includes the time spent from the call being initiated
to the time the agent begins after call work for the call. The
time includes hold time associated with the call.
Preview calls handled by agents in the skill group. The
value includes the time spent from the call being initiated
to the time the agent begins after call work for the call. The
time includes hold time associated with the call.
UINT
4
PreviewCallsTime
Today
Today
Total handle time, in seconds, for completed outbound
Preview calls handled by agents in the skill group. The
value includes the time spent from the call being initiated
to the time the agent completes after call work time for the
call. The time includes hold time associated with the call.
Preview calls handled by agents in the skill group. The
value includes the time spent from the call being initiated
to the time the agent completes after call work time for the
call. The time includes hold time associated with the call.
UINT
4
PreviewCallsHeld
Today
Today
The total number of completed outbound Preview calls that
agents in the skill group have placed on hold at least once.
agents in the skill group have placed on hold at least once.
UINT
4
PreviewCallsHeld
TimeToday
TimeToday
Total number of seconds outbound Preview calls were
placed on hold by agents in the skill group.
placed on hold by agents in the skill group.
UINT
4
ReservationCalls
Today
Today
Total number of agent reservation calls completed by
agents in the skill group.
agents in the skill group.
UINT
4
ReservationCalls
TalkTimeToday
TalkTimeToday
Total talk time, in seconds, for completed agent reservation
calls handled by agents in the skill group. The value
includes the time spent from the call being initiated to the
time the agent begins after call work for the call. The time
includes hold time associated with the call.
calls handled by agents in the skill group. The value
includes the time spent from the call being initiated to the
time the agent begins after call work for the call. The time
includes hold time associated with the call.
UINT
4
ReservationCalls
TimeToday
TimeToday
Total handle time, in seconds, for completed agent
reservation calls handled by agents in the skill group. The
value includes the time spent from the call being initiated
to the time the agent completes after call work time for the
call. The time includes hold time associated with the call.
reservation calls handled by agents in the skill group. The
value includes the time spent from the call being initiated
to the time the agent completes after call work time for the
call. The time includes hold time associated with the call.
UINT
4
ReservationCalls
HeldToday
HeldToday
The total number of agent reservation calls that agents in
the skill group have placed on hold at least once.
the skill group have placed on hold at least once.
UINT
4
ReservationCalls
HeldTimeToday
HeldTimeToday
Total number of seconds agent reservation calls were
placed on hold by agents in the skill group.
placed on hold by agents in the skill group.
UINT
4
BargeInCallsToday
Total number of supervisor call barge-ins completed in the
skill group.
skill group.
UINT
4
InterceptCallsToday
Total number of supervisor call intercepts completed in the
skill group.
skill group.
UINT
4
Table 5-74
QUERY_SKILL_GROUP_STATISTICS_CONF Message Format (continued)