Cisco Cisco E-Mail Manager Unity Integration Option

Figure 1: Sample Routing Script

A routing script typically examines several targets and applies selection rules to find an available
qualified agent or a target with the shortest expected delay. You can use any of several predefined
selection rules or you can set up your own selection criteria.

Within the Script Editor, you can open a script for browsing, monitoring, or editing. When you
open a script for editing, the Script Editor automatically obtains the lock for that script.

To get started using the Script Editor to create or maintain scripts, refer to the Scripting and
Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)