Cisco Cisco IPCC Web Option

The Expanded Call Variable List window appears.

In the Expanded Call Variable List window, enable Add by clicking Retrieve.

Click Add.

The Attributes property tab appears.

Complete the Attributes property tab:

The enterprise name of the expanded call variable. This
name must start with the string user and must be unique

Name (required)

among all expanded call variables in the system (an
enterprise name).

Note: Use the following syntax to prevent naming
conflicts: 

 where company is your

company name and name describes the expanded call
variable.

Specifies the maximum number of characters (1-210)
allowed in the extended call variable value (the size of

Maximum length (required)

the variable string). For a numeric value, the number of
digits is specified.

Important notes:

•

The maximum amount of space that all the ECC
variables together can take up in the Unified ICM
system is no more than 2000 bytes (not 2K or 2048
bytes) and sometimes less, depending on your
combination of scalar and array variables and their
sizes. Each ECC variable takes up space based on the
following formula: For scalar: 5 + Maximum_Length
For array: 5 + (1 + Maximum_Length) *
(Maximum_Array_Size)

•

The number of characters or digits does not indicate
the number of bytes. For example, a scalar ECC
variable of 10 characters could take up 15 bytes of
space.

When selected, indicates the expanded call variable is
an array, not a scalar. Maximum array size If the

Array (checkbox)

expanded call variable is an array, this indicates the
maximum number of elements (1-255) in that array. See
also the note under the Maximum length description.

When selected, indicates the generation of the expanded
call variable for each call is enabled.

Enabled(checkbox)

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)