Cisco Cisco IP Contact Center Release 4.6.1 Designanleitung

CAD agents are able to log in and log off, change their agent state, handle calls, and send reporting 
information to the base servers. The bandwidth requirements for these activities are fairly small but can 
add up when many agents are considered.

 shows the average bandwidth requirements for various numbers of agents. This information 

is derived from bandwidth testing and extrapolation of bandwidth data. Because there are many variables 
that can affect bandwidth, a configuration that resulted in higher bandwidth usage was chosen to provide 
near worst-case scenarios. If the agent's WAN link meets or exceeds the bandwidth requirements shown 
in this table, Cisco Agent Desktop will be able to run without delays in message passing.

The following configuration parameters affect bandwidth and apply to both 

 and 

:

Number of skills per agent: 10

Number of agents per team: 20

Number of teams: 50

Number of agent state changes per agent per hour: 10 (Not including state changes due to handling 
calls)

Calls per agent per hour: 60

Team performance messages per team per hour: 8

Chat messages sent or received per hour: 20

Average chat message size (in bytes): 40

Number of calls recorded per hour: 10

Note that the bandwidth requirements shown do not include the bandwidth of the RTP streams for the 
call, recording, or monitoring sessions, but include only the messaging needed to start and stop the 
sessions.

Cisco Supervisor Desktop

Login/logoff

Agent state updates

Call status updates

Report generation

Silent monitoring

Call recording

Call playback

Chat messages

Team performance messages

Real-time data refresh

Cisco Desktop Administrator

Configuration information retrieval and storage

Configuration data refresh

Cisco Desktop Monitoring Console

Service discovery

SNMP Get messages