Cisco Cisco IPCC Web Option Wartungshandbuch

Cisco

Historical Data Server..............................................................................................................................40

Small to Medium Historical Data Server Deployments........................................................................40
Large Historical Data Server Deployments..........................................................................................41

ChangeStamps and Locks.......................................................................................................................42

4. Database Administration...........................................................................................................................45

Overview...................................................................................................................................................46
Retaining Historical Data..........................................................................................................................46
Database Administration Tool...................................................................................................................47

Starting ICMDBA.................................................................................................................................48
Creating a Database With Configured Components............................................................................49
Creating a Database Without Configured Components.......................................................................50
Deleting a Database............................................................................................................................51
Expanding a Database........................................................................................................................52
Recreating a Database........................................................................................................................53
Viewing Database Properties..............................................................................................................53
Viewing Table Properties.....................................................................................................................54
Importing/Exporting Data.....................................................................................................................54
Synchronizing Database Data.............................................................................................................55
Configuring the Server.........................................................................................................................56

Database Sizing Estimator Web Applet....................................................................................................58

Starting Database Sizing Estimator.....................................................................................................58
Estimating the Size of a Database.......................................................................................................59
Cisco Unified ICME/CCE/SCCE Database Retriever Dialog...............................................................60

Setting Up an Administration & Data Server with an Historical Data Server............................................60

Setting Up HDS Machine When Instance Is Created, Not Added.......................................................61
Setting Up HDS Machine When Instance Is Created, Already Added.................................................61

When a Database Nears Capacity...........................................................................................................61
Monitoring the Database Size..................................................................................................................62
Allocating Additional Space......................................................................................................................63
Initializing the Local Database (AWDB)....................................................................................................63

5. General Administration..............................................................................................................................65

Built-In Administration...............................................................................................................................66
Optional Administration............................................................................................................................66

Checking Data Integrity in the Local Database (AWDB)......................................................................66
Viewing Logger Events........................................................................................................................68
Database Networking Support.............................................................................................................68
Manual Intervention to Restart Cisco Unified Intelligent Contact Management Processes After an
Exception.............................................................................................................................................69

Backup and Restore.................................................................................................................................70

Database.............................................................................................................................................70
Best Practices for Performing a Backup..............................................................................................71

Comparing Databases..............................................................................................................................71
Resynchronizing Databases.....................................................................................................................71

Synchronizing Databases from the Command Window.......................................................................72
Synchronizing Databases with ICMDBA..............................................................................................72

Cisco Unified Intelligent Contact Management Time Synchronization.....................................................73

MDS.....................................................................................................................................................73
VRU PIM..............................................................................................................................................73
NAM/Customer ICM.............................................................................................................................73
CIC.......................................................................................................................................................74

Administration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 8.x

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