Cisco Cisco IP Contact Center Release 4.6.1 Wartungshandbuch

How to Use the Dialed Number Plan to Set Up Basic Dialing Substitutions for Agent Calling

Follow these steps to configure a Dialed Number Plan entry to route an agent call through ICM
software.

Matches the agent’s dialed string to the Dial
String indicated in the entry. This Dial String

Insert an entry in the Dialed Number Plan dialog box. Using the
fields in this window, make sure to:

is used to place the call (the call will not be
routed by ICM software).

•

Indicate the appropriate Wildcard character.

•

Set the PostRoute field to No.

•

Identify a valid Dial String used to place the call.

•

Set the Dial Number Type Plan to indicate the type of call.

Ensures that agents make only the types of
outbound calls they are permitted to make.

Ensure Agent Desk Settings are set to identify the types of calls
agents can place.

For more information on ICM Routing Scripts, refer to the ICM Scripting and Media Routing
Guide for Cisco ICM/IPCC Enterprise & Hosted Editions.

For more information on Agent Desk Settings, see 

.

IPCC Administration Guide for Cisco Unified Contact Center Enterprise 7.5(1)