Cisco Cisco IPCC Web Option Veröffentlichungshinweis
Since the
RouterCallsQNow
variable is only applicable at a Skillgroup and not an Enterprise
Skillgroup level, then the aggregate of all the skillgroups within the Enterprise Skillgroup
RouterCallsQNow
field must be multiplied by the Enterprise SkillGroup
AvgHandledCallsTime
.
The
<constant>
value is site dependent. It should be a value that represents the average Handle
time of a call. This constant will only be used if it is at the start of the day and the proper
AvgHandledCallsTime
has not been calculated yet.
ICM Scripting and Media Routing Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
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Chapter 13: Example Scripts
Estimated Wait Time (EWT) Queueing