Cisco Cisco E-Mail Manager Unity Integration Option Betriebsanweisung
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Agent Reports
agtper27: Agent Peripheral Historical All Fields Report
Report Summary
The Total of summary lines for all agent in the report.
agtper27: Agent Peripheral Historical All Fields Report
Data:
Peripheral
The enterprise name of the peripheral and its ID.
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Overview:
Title
The name you give it when you save the report.
Subject
A table of all the agents in the selected peripherals listing all
the available agent historical report data for the selected
interval.
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show all the available agent-peripheral historical report
data in the Agent_Skill_Group_Half_Hour database table so
that you can select which data you want for a customized
agent-peripheral historical report.
Note: This report is designed to be saved and exported or
Note: This report is designed to be saved and exported or
copied to another format. For example, you can export the
report to an Excel spreadsheet and modify the report to suit
your needs. If that is not acceptable, you can also use a
third-party tool to customize your report.
Applicable
environment
IPCC and/or standard ACD
Template type
Historical table
Sort order
By peripheral, then by media routing domain, agent's last
name, first name, and date and time
Drilldowns available
No
Schema database
tables
Agent
Agent_Skill_Group_Half_Hour
Person
Peripheral
Skill_Group