Cisco Cisco E-Mail Manager Unity Integration Option Betriebsanweisung
10-48
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Service Reports
entsvc12: Tasks Analysis of Enterprise Services Half Hour Report
% Handled
The percentage of tasks handled by a specific route or service.
Derived from: Service_Half_Hour.CallsHandledToHalf /
Derived from: Service_Half_Hour.CallsHandledToHalf /
Service_Half_Hour.CallsOfferedToHalf
Aban
The number of abandoned tasks during the interval.
Derived from: Service_Half_Hour.CallsAbandQToHalf
Derived from: Service_Half_Hour.CallsAbandQToHalf
% Aban
The percentage of tasks abandoned during the interval.
Derived from: Service_Half_Hour.CallsAbandQToHalf /
Derived from: Service_Half_Hour.CallsAbandQToHalf /
Service_Half_Hour.CallsOfferedToHalf
Report Summary
The total of each field for all peripheral services.
entsvc12: Tasks Analysis of Enterprise Services Half Hour Report
Overview:
Title
The name you give it when you save the report
Subject
A table of the selected Enterprise Service(s) showing
half-hour task counts and queue delay-time totals, and
service-level totals.
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show the half-hour task status for the selected enterprise
services for the selected time period.
Applicable
environment
Standard ACD
Template type
Historical table
Default sort order
By enterprise service and then by date and time
Drilldowns available
Yes
Schema database
table
Enterprise_Service
Enterprise_Service_Member
Service_Half_Hour