Cisco Cisco E-Mail Manager Unity Integration Option Betriebsanweisung
10-83
ICM WebView Online Help
Service Reports
persvc08: Agent and Task Status Real Time Report
Service Level30
Same as above, but calculated for the current half-hour.
Derived from: Service_Real_Time.ServiceLevelHalf
Derived from: Service_Real_Time.ServiceLevelHalf
Service Level Today
Same as above, but calculated for today.
Derived from: Service_Real_Time.ServiceLevelToday
Derived from: Service_Real_Time.ServiceLevelToday
Report Summary
The total of each field for all peripheral services.
persvc08: Agent and Task Status Real Time Report
Overview:
Title
The name you give it when you save the report
Subject
A table of the selected peripheral services showing task and
queue status in real time where service/skill group mapping
is available.
Note: An IP VRU PG does not have agents associated with it
Note: An IP VRU PG does not have agents associated with it
and therefore does not have service members (skill groups).
Any such services (a service not associated with a skill group)
will not show on this template.
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show current task and queue status where service/skill
group mapping is available.
Applicable
environment
Standard ACD
Template type
Real-time table
Default sort order
By media routing domain and then by peripheral service
Drilldowns available
Yes
Schema database
table
Media_Routing_Domain
Service
Service_Real_Time
Skill_Group_Real_Time