Cisco Cisco IP Contact Center Release 4.6.1 Betriebsanweisung

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Agent Reports

agtper27: Agent Peripheral Historical All Fields Report

The total talk time, in seconds, for completed AutoOut (predictive) calls 

handled by the agent in the skill group during the half-hour interval. 
Derived from: Agent_Skill_Group_Half_Hour.TalkAutoOutTimeToHalf

The total talk time, in seconds, for completed outbound Preview calls handled 

by the agent in the skill group during the half-hour interval. 
Derived from: Agent_Skill_Group_Half_Hour.TalkPreviewTimeToHalf

The total talk time, in seconds, for completed agent reservation calls handled 

by the agent in the skill group during the half-hour interval. 
Derived from: Agent_Skill_Group_Half_Hour.TalkReserveTimeToHalf

The total number of calls that were abandoned while being held by the agent 

and/or the number of paused tasks the agent ended. This value is updated in 

the database at the time the held call disconnects or the paused task ends.
Derived from: Agent_Skill_Group_Half_Hour.AbandonHoldCallsToHalf

The total number of completed outbound ACD calls that agents in the skill 

group have placed on hold at least once. The value is updated in the database 

when the after-call work time associated with the call (if any) has completed. 
Derived from: Agent_Skill_Group_Half_Hour.AgentOutCallsOnHoldToHalf