Cisco Cisco IP Contact Center Release 4.6.1 Betriebsanweisung
6-180
ICM WebView Online Help
Agent Reports
Agent By Team Report Templates
IPCC
historical
table
Agent task summary for each agent
within the selected agent team(s),
organized by the selected half
hour(s).
IPCC
historical
table
Agent task summary for each agent
within the selected agent team(s),
organized by the selected day(s).
IPCC and/or
Standard
ACD
historical
table
Agent state summary for each agent
within the selected team(s),
organized by the selected half
hour(s).
IPCC and/or
Standard
ACD
historical
table
Agent state summary for each agent
within the selected team(s),
organized by the selected day(s).
IPCC
historical
table
Agent half-hour activity and
performance for all the agents in the
selected team(s) during the selected
half-hour interval(s).
IPCC
historical
table
Agent daily activity and performance
for all the agents in the selected
team(s) during the selected day
interval(s).
IPCC and/or
Standard
ACD
historical
table
All the report data available from the
Agent_Skill_Group_Half_Hour table,
organized by agent team and then by
agent within the team.
This report is for online viewing or for
exporting to Excel. It is not
formatted for printing.
IPCC and/or
Standard
ACD
real-time
table
All the report data available from the
Agent_Real_Time table, organized by
agent team and then by agent within
the team.
This report is for online viewing or for
exporting to Excel. It is not
formatted for printing.
Table 6-4 Agent By Team Templates (continued)
Template Name
Applicable
Environment
Environment
Type
Description