Cisco Cisco IP Contact Center Release 4.6.1 Betriebsanweisung

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Call Type Reports

caltyp23: Call Type Historical All Fields Report

Handle Time

The total handle time in seconds for all tasks of this call type ending during the

half-hour interval.
Derived from: Call_Type_Half_Hour.HandleTimeHalf

Service Level Aban

The total number of tasks of this call type abandoned within the service level

threshold during the half-hour interval.
Derived from: Call_Type_Half_Hour.ServiceLevelAbandHalf

Service Level Tasks

The total number of tasks of this call type answered within the ICM service

level threshold during the half-hour interval.
Derived from: Call_Type_Half_Hour.ServiceLevelCallsHalf

Service Level Tasks Offered

The number of tasks of this call type that had service level events during the

half-hour interval.
Derived from: Call_Type_Half_Hour.ServiceLevelCallsOfferedHalf

Service Level Half

The ICM service level for the call type during the half-hour interval.
Derived from: Call_Type_Half_Hour.ServiceLevelHalf

Talk Time Half

The total talk time in seconds for tasks of this call type ending during the

half-hour interval.
Derived from: Call_Type_Half_Hour.TalkTimeHalf

Overflow Out Half

The number of tasks overflowed out for this call type during the current

half-hour interval.
Derived from: Call_Type_Half_Hour.OverflowOutHalf

Hold Time To Half

The total hold time in seconds for tasks of this call type ending during the

half-hour interval.
Derived from: Call_Type_Half_Hour.HoldTimeToHalf

Incomplete Tasks Half

Indicates the number of tasks that were routed but did not arrive at the PG.
Derived from: Call_Type_Half_Hour.IncompleteCallsHalf