Cisco Cisco IP Contact Center Release 4.6.1 Betriebsanweisung

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Peripheral, Route, and Routing Client Reports

rtecli12: Routing Client Historical All Fields Report

Task Router Queue5

The number of CallRouter queue messages the ICM software sent to the

routing client during the five-minute interval.
Derived from: Routing_Client_Five_Minute.CallRouterQueueTo5

Network Busy5

The number of Busy labels the ICM software sent to the routing client during

the five-minute interval.
Derived from: Routing_Client_Five_Minute.NetworkBusyTo5

Network Ring5

The number of Ring labels the ICM software sent to the routing client during

the five-minute interval.
Derived from: Routing_Client_Five_Minute.NetworkRingTo5

Network Post Query5

The number of Post-Query labels the ICM software sent to the routing client

during the five-minute interval.
Derived from: Routing_Client_Five_Minute.NetworkPostQueryTo5

Network Default5

The number of Network Default responses the ICM software sent to the

routing client during the five-minute interval.
Derived from: Routing_Client_Five_Minute.NetworkDefaultTo5

Network Resource5

The number of Network Resource labels the ICM software sent to the routing

client during the five-minute interval.
Derived from: Routing_Client_Five_Minute.NetworkResourceTo5

Route Select Failure5

The number of Route Select Failure messages the routing client sent to the

ICM software during the five-minute interval.
Derived from: Routing_Client_Five_Minute.RouteSelectFailureTo5

Called Party Busy5

The number of Called Party Busy messages the routing client sent to the ICM

software during the five-minute interval.
Derived from: Routing_Client_Five_Minute.CalledPartyBusyTo5

No Answer5

The number of No Answer messages the routing client sent to the ICM

software during the five-minute interval.
Derived from: Routing_Client_Five_Minute.NoAnswerTo5