Cisco Cisco IP Contact Center Release 4.6.1 Betriebsanweisung

ICM WebView Online Help 

Service Reports

entsvc24: Enterprise Service Historical All Fields Report

The time zone for the date and time. The value is the offset in minutes from 

Greenwich Mean Time (GMT). GMT is the time zone at the meridian at 

Greenwich, England. This time zone is used as an international standard.
Derived from: Service_Half_Hour.TimeZone

The number of outbound tasks placed by agents for the service during the 

half-hour interval.
Derived from: Service_Half_Hour.CallsOutToHalf

*Term (terminated)

The number of tasks handled by the service but not otherwise accounted for 

during the half-hour interval.
Derived from: Service_Half_Hour.CallsTerminatedOtherToHalf

The total of incoming tasks plus internal tasks offered to the service during the 

half-hour interval.
Derived from: Service_Half_Hour.CallsOfferedToHalf

The number of offered tasks used in the peripheral service level calculation for 

the half-hour interval.
Derived from: Service_Half_Hour.PeriphServiceLevelOfferToHalf

The total of incoming tasks to the service during the half-hour interval.
Derived from: Service_Half_Hour.CallsIncomingToHalf

The number of tasks transferred into the service during the half-hour interval.
Derived from: Service_Half_Hour.TransferInCallsToHalf

The total tasks handled for the service during the half-hour interval.
Derived from: Service_Half_Hour.CallsHandledToHalf

The number of tasks transferred out of the service during the half-hour 

interval.
Derived from: Service_Half_Hour.TransferOutCallsToHalf