Cisco Cisco IP Contact Center Release 4.6.1 Betriebsanweisung
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Service Reports
persvc04: Peripheral Service Tasks Trend Analysis Real Time Report
Service Level5
A measurement of how well you are meeting your service level goals for
answering tasks for the last five minutes.
Derived from: Service_Real_Time.ServiceLevelTo5
Derived from: Service_Real_Time.ServiceLevelTo5
Offered30
The number of tasks offered to a specific route or service. In real-time data, a
task is counted as offered as soon as it is sent to the route, service, or service
array.
Derived from: Service_Real_Time.CallsOfferedHalf
Derived from: Service_Real_Time.CallsOfferedHalf
Ans30
The number of tasks answered by agents or other answering resources.
Derived from: Service_Real_Time.CallsAnsweredHalf
Derived from: Service_Real_Time.CallsAnsweredHalf
Aban30
The number of tasks to a service or route that were abandoned during the
interval (for example, during the current half-hour).
Derived from: Service_Real_Time.CallsAbandQHalf
Derived from: Service_Real_Time.CallsAbandQHalf
Service Level30
A measurement of how well you are meeting your service level goals for
answering tasks for the current half hour.
Derived from: Service_Real_Time.ServiceLevelHalf
Derived from: Service_Real_Time.ServiceLevelHalf
Offered Today
The number of tasks offered to a specific route or service. In real-time data, a
task is counted as offered as soon as it is sent to the route, service, or service
array.
Derived from: Service_Real_Time.CallsOfferedToday
Derived from: Service_Real_Time.CallsOfferedToday
Ans Today
The number of tasks answered by agents or other answering resources.
Derived from: Service_Real_Time.CallsAnsweredToday
Derived from: Service_Real_Time.CallsAnsweredToday
Aban Today
The number of tasks to a service or route that were abandoned during the
interval (for example, during the current half-hour).
Derived from: Service_Real_Time.CallsAbandQToday
Derived from: Service_Real_Time.CallsAbandQToday