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Service Reports

persvc27: Peripheral Service Real Time All Fields Report

*Longest Task Q

Time that the longest task in the queue for the service was put there.
Derived from: Service_Real_Time.LongestCallQ

Answer Wait Time5

The total of answer wait time in seconds for all incoming tasks to the service

during the current five-minute interval.
Derived from: Service_Real_Time.AnswerWaitTimeTo5

Handled5

The number of tasks to the service handled during the current five-minute

interval.
Derived from: Service_Real_Time.CallsHandledTo5

*Tasks Left Q 5

The total number of tasks to the service that were removed from queue during

the current five-minute interval (used to calculate expected delay).
Derived from: Service_Real_Time.CallsLeftQTo5

Offered5

Tasks offered to the service during the current five-minute interval.
Derived from: Service_Real_Time.CallsOfferedTo5

Ans5

The number of tasks to the service answered by agents during the current

five-minute interval.
Derived from: Service_Real_Time.CallsAnsweredTo5

Incoming5

The number of incoming tasks to the service during the current five-minute

interval. Incoming tasks include only Inbound ACD tasks arriving on trunks

(that is, tasks that are not internally generated).
Derived from: Service_Real_Time.CallsIncomingTo5

Tasks In Now

The number of incoming tasks for the service currently in progress.
Derived from: Service_Real_Time.CallsInNow