Cisco Cisco E-Mail Manager Unity Integration Option Betriebsanweisung
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Agent Report Templates
agtper23: Agent Peripheral Performance Summary Half Hour Report
*Intercept
(IPCC only) The number of tasks intercepted by the supervisor.
Derived from: Agent_Skill_Group_Half_Hour.InterceptCallsToHalf
Media Summary
The totals of agent data for all skill groups in a media in which the agent was logged
during the given interval.
during the given interval.
Agent Summary
The totals of agent data for an agent during the specified interval.
Peripheral Summary
The totals of agent data for all agents in all media on the peripheral during the specified
interval.
interval.
Report Summary
The totals of agent data for all agents in the report.
agtper23: Agent Peripheral Performance Summary Half Hour Report
Overview:
Subject
A table of all agents on the selected peripheral(s) showing each
agent's performance summary data (logged on time, ASA, and
time allocations across all agent states), gathered in half-hour
increments.
agent's performance summary data (logged on time, ASA, and
time allocations across all agent states), gathered in half-hour
increments.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show agent half-hour performance for all the agents connected
to the selected peripherals during the selected time period.
to the selected peripherals during the selected time period.
Applicable
environment
environment
IPCC and/or standard ACD
Template type
Historical table
Sort order
By peripheral, then by media routing domain, agent's last name,
first name, and date and time
first name, and date and time
Drilldowns available
No
Schema database
tables
tables
Agent
Agent_Skill_Group_Half_Hour
Person
Peripheral
Media_Routing_Domain
Skill_Group
Agent_Skill_Group_Half_Hour
Person
Peripheral
Media_Routing_Domain
Skill_Group