Cisco Cisco E-Mail Manager Unity Integration Option Betriebsanweisung
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Agent Report Templates
agteam21: Agent Team Task Summary Half Hour Report
*Conference Out Tasks
Avg Time
Avg Time
The average time in HH:MM:SS (hours, minutes, seconds) that the agent spent in
conference on agent-initiated tasks during the interval. This value includes hold time
associated with the conference tasks.
conference on agent-initiated tasks during the interval. This value includes hold time
associated with the conference tasks.
Derived from: Agent_Skill_Group_Half_Hour.ConferencedOutCallsTimeToHalf /
Agent_Skill_Group_Half_Hour.ConferencedOutCallsToHalf
Media Summary
The totals of agent data for a media routing domain, in which the agent was logged
during the given interval
during the given interval
Agent Team Summary
The total agent data in the agent team.
Agent Summary
The total data for each agent.
Report Summary
The total agent data for all agent teams in the report.
agteam21: Agent Team Task Summary Half Hour Report
Overview:
Subject
A table summary of agent call/task data for all the agents
within the selected agent team(s), gathered in half-hour
increments.
within the selected agent team(s), gathered in half-hour
increments.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show agent team half-hour activity (calls/tasks) for the
selected time period.
selected time period.
Applicable
environment
environment
IPCC and or standard ACD
Template type
Historical table
Default sort order
By agent team, media routing domain, agent last name, agent
first name, and date and time
first name, and date and time