Cisco Cisco E-Mail Manager Unity Integration Option Betriebsanweisung
IPCC Call Type Report Templates
caltyp32: Call Type Abandon/Answer Distribution Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
caltyp32: Call Type Abandon/Answer Distribution Report
Data:
Enterprise Name
The enterprise name for the call type.
Derived from: Call_Type.EnterpriseName
Overview:
Subject
A table showing the running (constantly being updated) totals of
answered and abandoned calls across daily intervals for each call
type. The intervals are measured in minutes and seconds. The
header time format is MMM:SS.
answered and abandoned calls across daily intervals for each call
type. The intervals are measured in minutes and seconds. The
header time format is MMM:SS.
This report shows the numbers for each interval separately. This
report is the same as the caltyp31 report minus the half-hour
summaries. There are no data field summaries in this report since
the headings are different for each call type.
report is the same as the caltyp31 report minus the half-hour
summaries. There are no data field summaries in this report since
the headings are different for each call type.
You can configure call type intervals at the call type level using the
ICM Configuration Manager's CallType tool or at the system level
using the Configuration Manager's System Information tool. A
default set of intervals is provided at the system level.
ICM Configuration Manager's CallType tool or at the system level
using the Configuration Manager's System Information tool. A
default set of intervals is provided at the system level.
Note: Reports can show up to ten intervals. You can configure up
to nine intervals with the tenth interval showing all the remaining
data. Intervals not configured appear as blank intervals in the
report. Blank intervals can only appear after configured ones.
to nine intervals with the tenth interval showing all the remaining
data. Intervals not configured appear as blank intervals in the
report. Blank intervals can only appear after configured ones.
You should configure call type intervals in relation to your service
levels. See Call Type Interval Reporting for more information.
levels. See Call Type Interval Reporting for more information.
There is no DateTime field in this report since reports on a
distribution of calls over the entire reporting time range with no
breakdowns into date and time.
distribution of calls over the entire reporting time range with no
breakdowns into date and time.
No report headers will display if the report is run over a period of
time when no data is present. This happens because the report
interval headers depend on the data.
time when no data is present. This happens because the report
interval headers depend on the data.
Purpose
To get an overview in separate daily intervals of the distribution of
answered and abandoned calls.
answered and abandoned calls.
Applicable
environment
environment
IPCC
Template type
Historical table
Default sort order
By call type enterprise name and then by date and time
Drilldowns available
No
Schema database
tables
tables
Call_Type
Call_Type_Half_Hour
Bucket_Interval
Call_Type_Half_Hour
Bucket_Interval