Cisco Cisco E-Mail Manager Unity Integration Option Betriebsanweisung
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Peripheral Service Report Templates
persvc21: Peripheral Service IVR Queue Daily Report
persvc21: Peripheral Service IVR Queue Daily Report
Data:
Enterprise Name
The enterprise name of the peripheral service and its ID.
Derived from: Service.EnterpriseName + Service_Half_Hour.SkillTargetID
Date (no label)
The date when the record was generated in MM/DD/YYYY (month, day, year) format.
Derived from: Service_Half_Hour.DateTime
Tasks Offered
The number tasks that are sent to this service.
Derived from: Service_Half_Hour.CallsOfferedtoHalf
*Aban Short Tasks
Tasks to the service that disconnected within the abandon wait time threshold.
Derived from: Service_Half_Hour.ShortCallsToHalf
Avg Aban Wait
The total wait time of all abandoned tasks divided by number of abandoned tasks.
Derived from: Service_Half_Hour.AvgDelayQAbandToHalf
Overview:
Subject
A table summary of the daily activity in the selected IVR queue(s)
Note: This report displays the same data as the Persvc20 report,
except the data here is broken down by day instead of by half
hour.
except the data here is broken down by day instead of by half
hour.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show daily IVR queue activity for the selected time period.
Note: This report is for IVR services that reside on IVR PGs that
have Service Control reporting enabled and queue reporting
enabled.
have Service Control reporting enabled and queue reporting
enabled.
Applicable
environment
environment
IPCC and/or standard ACD (for IVR services)
Template type
Historical table
Default sort order
By Service.EnterpriseName and then by
Service_Half_Hour.DateTime
Service_Half_Hour.DateTime
Drilldowns available
Yes
Schema database
tables
tables
Service
Service_Half_Hour
Service_Half_Hour