Cisco Cisco E-Mail Manager Unity Integration Option Betriebsanweisung

Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

IPCC Peripheral Service Report Templates

persvc27: Peripheral Service Real Time All Fields Report

A value used internally by ICM software to track virtual time.

Derived From: Service_Half_Hour.RecoveryDay

A value used internally by ICM software to track virtual time.

Derived From: Service_Half_Hour.RecoveryKey

The number of tasks whose Start Task Timeout Period expired in this half-hour interval.

Derived From: Service_Half_Hour.NumMissingTasks

The default value that indicates how ICM software calculates the service level (that is, 
how it handles abandoned calls in calculating the service level). You can override this 
default for individual services. 

Derived From: Service_Half_Hour.ServiceLevelType

The date and time that data was last written to the ICM historical database (HDS) from 
the logger database. This is different from the time that the data was created. This is 
useful if you are extracting data from the historical database and you want to see when 
it was last updated. 

Derived from: Service_Half_Hour.DbDatetime

Summaries for each field in the table.

persvc27: Peripheral Service Real Time All Fields Report

Subject

A table of all the selected peripheral services listing all the available 
service real-time report data. 

Fields applicable to a voice domain only are prefixed with an 
asterisk (*). Such fields are not applicable for e-mail or 
collaboration media.

Note: In the following descriptions, agent-dialed outbound calls or 
tasks are different from Outbound Option calls that are 
program-dialed outbound calls. Only fields specified as Outbound 
Option contain automated call data. In all other cases, outbound 
calls are agent-dialed ones.