Cisco Cisco E-Mail Manager Unity Integration Option Betriebsanweisung
IPCC Skill Group Report Templates
IPCC Enterprise Skill Group Historical Reports
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Skill Group Summary
The total for each field for each skill group.
Enterprise Skill Group Summary
The total for each field for each enterprise skill group.
Report Summary
The total for all fields for all skill groups in the report.
entskg22: Enterprise Skill Group Task Summary Daily Report
Data:
Enterprise Skill Group
The enterprise skill group's enterprise name and ID.
Derived from: Enterprise_Skill_Group.EnterpriseName and
Enterprise_Skill_Group.EnterpriseSkillGroupID
Derived from: Enterprise_Skill_Group.EnterpriseName and
Enterprise_Skill_Group.EnterpriseSkillGroupID
Overview:
Subject
A table of the selected enterprise skill group(s) showing daily totals
for incoming and outgoing call counts and call treatments,
gathered in day increments
for incoming and outgoing call counts and call treatments,
gathered in day increments
Note: Completed tasks are all the tasks that completed during the
time shown (that is, on the row in the report). This includes any
tasks which began before the time frame shown. However, this
does not include tasks where the caller abandoned in the local ACD
queue.
time shown (that is, on the row in the report). This includes any
tasks which began before the time frame shown. However, this
does not include tasks where the caller abandoned in the local ACD
queue.
This report displays the same data as the Perskg22 report except
that this data is organized by enterprise skill group rather than by
media. The report also contains the same data as the Entskg21
report except that here the data is gathered by day rather than by
half hour.
that this data is organized by enterprise skill group rather than by
media. The report also contains the same data as the Entskg21
report except that here the data is gathered by day rather than by
half hour.
Purpose
To show the call activity for the selected enterprise skill groups for
the selected time period.
the selected time period.
Applicable
environment
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By enterprise skill group name, then by skill group name, and then
by date and time.
by date and time.
Drilldowns available
Yes
Schema database
tables
tables
Skill_Group
Enterprise_Skill_Group
Skill_Group_Half_Hour
Enterprise_Skill_Group_Member
Enterprise_Skill_Group
Skill_Group_Half_Hour
Enterprise_Skill_Group_Member