Cisco Cisco IPCC Web Option Betriebsanweisung
IPCC Agent Report Templates
agtskg20: Agent Skill Group Real Time Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Data:
Agent Name
The last and first name of the agent.
Derived from: Person.LastName + "," + Person.FirstName
Skill Group
The skill group associated with the task on which the agent is currently working. If the
agent is not involved in any task in the media routing domain, this field shows Not
Applicable. Since an agent can be logged into multiple skill groups, this field is not filled
until the agent is assigned a task.
agent is not involved in any task in the media routing domain, this field shows Not
Applicable. Since an agent can be logged into multiple skill groups, this field is not filled
until the agent is assigned a task.
Derived from: Skill_Group.EnterpriseName + Skill_Group.SkillTargetID
Queued Now
The number of tasks currently queued for the skill group at the CallRouter and at the
local ACD queue.
local ACD queue.
Derived from: Skill_Group_Real_Time.RouterCallsQNow +
Skill_Group_Real_Time.CallsQueuedNow
Extension
The phone extension assigned to the agent.
Derived from: Agent_Real_Time.Extension
Log On DateTime
The date and time that the agent logged in. The format is MM/DD/YYYY HH:MM:SS
(month, day, year and hour, minute, second) format.
(month, day, year and hour, minute, second) format.
Derived from: Agent_Skill_Group_Real_Time.DateTimeLogin
Applicable
environment
environment
IPCC and/or standard ACD
Template type
Real-time table
Default sort order
By skill group name and agent name
Drilldowns available
No
Schema database
tables
tables
Agent
Agent_Real_Time
Media_Routing_Domain
Person
Skill_Group
Skill_Group_Real_Time
Agent_Skill_Group_Real_Time
Controller_Time
Agent_Real_Time
Media_Routing_Domain
Person
Skill_Group
Skill_Group_Real_Time
Agent_Skill_Group_Real_Time
Controller_Time