Cisco Cisco IP Contact Center Release 4.6.2 Betriebsanweisung

IPCC Agent Report Templates

agteam20: Agent Team Real Time Report

  Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

The agent teams' primary supervisor. If primary supervisor is not configured then 
Supervisor field can contain any of the configured secondary supervisors.

Derived from: Person.LastName + ' ' + Person.FirstName

The media routing domain into which the agent is logged for doing this type of task. 
This is the media routing domain associated with the Skill Group in which the agent is 
currently working. 
Each media routing domain has its own skill groups. If an agent is logged into more 
than one media routing domain, then that agent also belongs to more than one skill 
group.

Derived from: Media_Routing_Domain.EnterpriseName

The last and first name of the agent.

Derived from: 

Person.LastName ", " Person.FirstName

The phone extension that the agent has logged into.

Derived from: Agent_Real_Time.Extension

Date and time of the login of the agent measured in MM/DD/YYYY HH:MM:SS (month, 
day, year, hour, minute, second) format.

Derived from: Agent_Real_Time.DateTimeLogin 

The skill group associated with the task on which the agent is currently working. If the 
agent is not involved in any task in the media routing domain, this field shows Not 
Applicable. Since an agent can be logged into multiple skill groups, this field is not filled 
until the agent is assigned a task.

Derived from: Skill_Group.EnterpriseName

The current state of the agent. The following states can appear in this report:
*Talking
Active
*Ready
Not Active
Work Ready
*Hold
Paused
Busy Other
Reserved
Not Ready