Cisco Cisco IP Contact Center Release 4.6.2 Betriebsanweisung

Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

IPCC Agent Report Templates

agteam28: Agent Team Real Time All Fields Report

Data:

The Enterprise Name of the agent team and the Agent Team Skill ID.

Derived from: Agent_Team.EnterpriseName + Agent_Team.AgentTeamID

The agent's primary supervisor. If primary supervisor is not configured then the 
Supervisor field can contain any of the configured secondary supervisors.

Derived from: Person.LastName + ' ' + Person.FirstName

The media routing domain into which the agent is logged. This is the media routing 
domain with which the agent's Skill Group is associated.

Derived from: Media_Routing_Domain.EnterpriseName

The agent's last name and first name and the agent skill ID

Person.LastName, + Person.FirstName + Agent.SkillTargetID

The skill group associated with the task on which the agent is currently working. If the 
agent is not involved in any task in the media routing domain, this field shows Not 
Applicable. Since an agent can be logged into multiple skill groups, this field is not filled 
until the agent is assigned a task.

Derived from: Agent_Real_Time.EnterpriseName

The skill group service enteprise name.

Derived from: Service.EnterpriseName

DateTime (no label)

The date and time of the selected row's data at the start of the interval in MM/DD/YYYY 
(month, day, year) and HH:MM:SS (hour, minute, second) format.

Derived from: Agent_Real_Time.DateTime

Drilldowns available

No

Schema database 
tables

Agent 
Person
Media_Routing_Domain
Agent_Real_Time
Agent_Team_Member
Agent_Team, Skill_Group