Cisco Cisco IP Contact Center Release 4.6.1 Betriebsanweisung
IPCC Call Type Report Templates
caltyp34: Call Type Abandon/Answer Cumulative Distribution Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
< Interval 3: Aban
The number of calls abandoned up to interval 3. The system default interval 3 is 60
seconds (1 minute). For example: < 01:38
seconds (1 minute). For example: < 01:38
Derived from: Call_Type_Half_Hour.AbandInterval3
< Interval 4: Ans
The number of calls answered up to interval 4. The system default interval 4 is 90
seconds (1 and 1/2 minutes). For example: < 03:08
seconds (1 and 1/2 minutes). For example: < 03:08
Derived from: Call_Type_Half_Hour.AnsInterval4
< Interval 4: Aban
The number of calls abandoned up to interval 4. The system default interval 4 is 90
seconds (1 and 1/2 minutes). For example: < 03:08
seconds (1 and 1/2 minutes). For example: < 03:08
Derived from: Call_Type_Half_Hour.AbandInterval4
< Interval 5: Ans
The number of calls answered up to interval 5. The system default interval 5 is 120
seconds (2 minutes). For example: < 05:08
seconds (2 minutes). For example: < 05:08
Derived from: Call_Type_Half_Hour.AnsInterval5
< Interval 5: Aban
The number of calls abandoned up to interval 5. The system default interval 5 is 120
seconds (2 minutes). For example: < 05:08
seconds (2 minutes). For example: < 05:08
Derived from: Call_Type_Half_Hour.AbandInterval5
< Interval 6: Ans
The number of calls answered up to interval 6. The system default interval 6 is 180
seconds (3 minutes). For example: < 08:08
seconds (3 minutes). For example: < 08:08
Derived from: Call_Type_Half_Hour.AnsInterval6
< Interval 6: Aban
The number of calls abandoned up to interval 6. The system default interval 6 is 180
seconds (3 minutes). For example: < 08:08
seconds (3 minutes). For example: < 08:08
Derived from: Call_Type_Half_Hour.AbandInterval6
< Interval 7: Ans
The number of calls answered up to interval 7. The system default interval 7 is 300
seconds (5 minutes). For example: < 13:08
seconds (5 minutes). For example: < 13:08
Derived from: Call_Type_Half_Hour.AnsInterval7
< Interval 7: Aban
The number of calls abandoned up to interval 7. The system default interval 7 is 300
seconds (5 minutes). For example: < 13:08
seconds (5 minutes). For example: < 13:08
Derived from: Call_Type_Half_Hour.AbandInterval7