Cisco Cisco IP Contact Center Release 4.6.1 Betriebsanweisung

IPCC Peripheral Service Report Templates

persvc27: Peripheral Service Real Time All Fields Report

  Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

The service accepts overflow in tasks if the delay for the longest delayed task is less 
then this value. If 0, the service always accepts overflow in tasks; if 127, the service 
never accepts overflow in tasks. 

Derived from: Service_Real_Time.OverflowInMode

The number of tasks overflowed into this service that are currently queued or in 
progress.
Note: If call overflows from X to Y and then also overflows from Y to Z, then the 
overflow count from X is decremented. 

Derived from: Service_Real_Time.OverflowInNow

The number of tasks overflowed out of this service during the current five-minute 
interval. 

Derived from: Service_Real_Time.OverflowOutTo5

The number of tasks overflowed out of this service since midnight.

Derived from: Service_Real_Time.OverflowOutToday

The number of tasks overflowed out of this service during the current half-hour 
interval. 

Derived from: Service_Real_Time.OverflowOutHalf

The service attempts to overflow out tasks if the delay for the longest delayed task is 
greater than this value. If 0, the service attempts to overflow out all tasks; if 127, the 
service never attempts to overflow out tasks.

Derived from: Service_Real_Time.OverflowOutMode

The number of tasks overflowed out of this service that are currently queued or in 
progress elsewhere. 

Derived from: Service_Real_Time.OverflowOutNow