Cisco Cisco IPCC Web Option Betriebsanweisung

Data for these calls are stored in the TransferredIn fields of the
Agent_Skill_Group_Half_Hour historical database table.

Transfer Out

Calls that are transferred from an agent. An agent can transfer both
incoming and outgoing calls.

Transferred out calls

Data for these calls are stored in the TransferredOut fields of the
Agent_Skill_Group_Half_Hour historical database table.

Cons Out

Calls in which an agent consulted with another agent or supervisor while
having another call on hold.

Consultative calls

Data for these calls are stored in the ConsultativeCalls fields of the
Agent_Skill_Group_Half_Hour historical database table.

Conf In

Incoming calls that are conferenced.

Conference in calls

Note: For blind conferences in IPCC Enterprise with an IPCC System
PG, this field is updated when the call that was blind conferenced to an
IVR is subsequently answered by another agent. For this call scenario
this field is not updated in IPCC Enterprise without an IPCC System
PG.

Data for these calls are stored in the ConferencedInCalls fields of the
Agent_Skill_Group_Half_Hour historical database table.

Conf Out

Outgoing calls that are conferenced.

Conference out calls

Data for these calls are stored in the ConferencedOutCalls fields of the
Agent_Skill_Group_Half_Hour historical database table.

Reporting Guide for Cisco IPCC Enterprise & Hosted Editions 7.2(1)