Cisco Cisco E-Mail Manager Unity Integration Option Betriebsanweisung

Agent Logout Reason Codes

You define agent Logout Reason codes in the agent desktop software. These reason codes appear
in historical logout reports. In WebView logout reports, the reason codes are reported as their
numeric equivalent. For example, if reason code 1 equals "end of shift" and the agent selects
"end of shift" as the reason for logging out, the WebView report displays "1".

The IPCC Enterprise system uses several predefined Logout Reason codes for situations in
which the agent is logged out automatically by the software. The following table describes these
predefined Logout Reason codes.

The agent reinitialized due to peripheral restart.

-1

The PG reset the agent, normally due to a PG failure.

-2

An administrator modified the agent's extension while the agent was logged in.

-3

A CTI OS component failed, causing the agent to be logged out. This could be
due to closing the agent desktop application, heartbeat time out, a CTI OS Server
failure, or a CTI OS failure.

50002

The agent was logged out because the Cisco CallManager reported the agent's
device as out of service.

50003

The agent was logged out due to agent inactivity as configured in agent desk
settings.

50004

The agent was logged out when his or her skill group assignment dynamically
changed on the AW.

50020

The agent was logged out because the agent was logged into dynamic device
target that was using the same dialed number (DN) as the PG static device target.

50030

The mobile agent was logged out because the call failed.

50040

The mobile agent was logged out because the phone line disconnected when using
nailed connection mode.

50042

Forces the logout request.

20003- applicable if you are using the
Cisco Agent Desktop

This code is reserved.

Supervisor Logout- applicable if you
are using the Cisco Agent Desktop

Reporting Guide for Cisco Unified Contact Center Enterprise & Hosted 7.5(1)